Join Our Team
Join the award winning team at Ski Safari and Freedom Treks
Ski Safari - the UK's Best Small Ski & Winter Sports Holiday Company (British Travel Awards, 2019-2025), Feefo Platinum Trusted Service Award 2026
Freedom Treks - Feefo Platinum Service Award 2026
Does poor service annoy you?
You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through, what you receive couldn't possibly be described as customer service? Does that grate? Do you think the world really shouldn’t be like that?
Well, so do we, you're in the right place!
We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like skiing or snowboarding, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!
Who are Ski Safari?
We are an award-winning, independent ski holiday company and we’ve become that by being totally focused on helping our customers have the absolute best ski or snowboarding holiday possible... for the past 30 years.
What do we do?
We put together superb ski holidays to some of the most interesting and perhaps slightly more unusual (for UK skiers anyway) places to ski around the world - Canada and the US, Norway and Sweden, and Japan.
And we like to add a little something extra too, so that our holidays are more than ‘just’ a ski holiday. You can see some examples by looking at our amazing ski safaris.
Where do we do this?
From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove on the Sussex coast - if you step out of the front door and look right, you can see the sea!
It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.
But what about you?
We are looking for people who want to provide our customers with real customer service.
It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.
You might have some knowledge or experience of the ski industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.
But really, it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.
That mention of the team is key - we're a small, friendly gang at Ski Safari, and we definitely work as a team.
We're a Brighton & Hove Living Wage Employer
We are committed to paying our employees a real Living Wage as part of the Brighton & Hove Living Wage Campaign. Different to the government's national minimum wage, the real Living Wage is calculated each year based on the actual cost of living. Find out more about the Brighton & Hove Living Wage Campaign.
Current Openings
Ski Holiday Consultant
Salary: £26,500 - £30,000
Reporting to: Sales Managers
Employment type: Full-time, office-based
We are looking for a motivated, customer-focused ski holiday consultant to join our sales team. This role goes beyond simply taking bookings - it’s about understanding each customer’s unique needs, building long-term relationships and delivering tailored advice to help them get the most from their ski holiday.
As a ski holiday consultant, you will guide customers through every stage of the journey - from enquiry to booking - using a consultative approach that prioritises trust, value and exceptional service.
Key responsibilities
Customer engagement & sales process
- Respond promptly and professionally to all customer enquiries, providing knowledgeable and tailored advice to build immediate trust and rapport.
- Proactively contact previous enquirers and returning customers with relevant offers, availability updates or savings based on their past preferences and behaviours.
- Use phone calls as the primary communication channel to develop meaningful customer relationships, followed by personalised email summaries to reinforce next steps and recommendations.
- Conduct in-depth needs analysis through open dialogue, ensuring all holiday elements meet the customer’s goals and expectations.
- Offer expert, added-value advice on resorts, accommodation, ski extras and upgrades - always aiming to enhance the holiday beyond a standard ski package.
Quotation & conversion
- Accurately build bespoke holiday quotations using our internal pricing system, highlighting savings and added value where possible.
- Confidently guide customers toward a booking using integrity-based sales techniques that create urgency and trust without pressure.
- Ensure a smooth and fast conversion process by being proactive, detail-oriented and responsive throughout.
Booking & operational accuracy
- Secure holiday elements with suppliers efficiently and precisely, ensuring all components match the confirmed customer itinerary.
- Avoid pricing discrepancies or unnecessary bookings through careful attention to detail and system accuracy.
Customer service & retention
- Deliver a service experience that results in high levels of repeat business and positive word-of-mouth referrals.
- Handle pre- and post-booking questions or concerns with empathy and problem-solving skill, ensuring customer satisfaction at every stage.
Team contribution & continuous improvement
- Support other business areas by creating marketing content (e.g. blog posts, resort guides), loading contracts and pricing offers.
- Collaborate with operations and marketing teams and contribute ideas to improve sales processes, customer experience and internal efficiency.
- Participate in ongoing product and destination training to stay up to date and knowledgeable.
Key skills & attributes
- Strong verbal and written communication skills, with a natural ability to build rapport over the phone.
- Customer-focused mindset with a passion for delivering exceptional service.
- Organised, proactive and detail-oriented - able to manage multiple enquiries and bookings simultaneously.
- Comfortable using sales systems and digital tools to create accurate quotes and itineraries.
- Experience in travel sales, especially ski or adventure holidays, is a strong advantage.
The fine print
We’re offering a salary of £26,500 to £30,000 per annum, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 15% of salary.
This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9am - 5:30pm, with occasional 10am to 6:30pm and weekend shifts for events and during peak departure periods, with time off given in lieu.
Interested?
Email [email protected] and [email protected] with your CV and covering letter. Successful applicants will be invited to an initial phone call, followed by an interview at our offices.
Benefits of working at Ski Safari
- 20 days annual leave, increasing with length of service, plus bank holidays
- An extra day off on your birthday
- A paid volunteering day
- One day working from home per week
- Trips overseas to experience our destinations first-hand
- Discounts on personal overseas travel to our destinations
- Company pension scheme, increasing with length of service
- Company life insurance and travel insurance schemes
- Cyclescheme, Techscheme and retail discounts
- Interest-free travel season ticket loans
- Regular socials including our annual company weekend
- Office treats including fruit and the Friday drinks fridge
Looking for something else?
We're always happy to hear from keen skiers and snowboarders who feel they can bring something to the team. Send your CV and cover letter to [email protected].
Please note, all of our roles are based at our offices in Hove, UK. We do not hire overseas staff.
NO AGENCIES PLEASE