Join Our Team

Join the award winning team at Ski Safari and Freedom Treks

Ski Safari - UK's Best Ski Tour Operator (SCGB awards, 2014-2020), Best Ski & Winter Sports Holiday Company (British Travel Awards, 2019-2020); Freedom Treks - Feefo Platinum Service Award 2020, Feefo Gold Trusted Service Award (2018-2020).

Does poor service annoy you?

You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service?

Or when you go to a bar or a restaurant and come out afterwards thinking, the service I received in there was just really average. It happens a lot, doesn’t it?

Does that grate? Do you think, the world really shouldn’t be like that?

Well so do we, you're in the right place!

We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you.

If you also happen to like skiing or snowboarding, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!

Ski Safari Happy Customers
Good service = happy skiers & snowboarders

Who are Ski Safari?

We are an award-winning*, independent ski holiday company and we’ve become that by being totally focused on helping our customers have the absolute best ski or snowboarding holiday possible... for the past 25 years.

* We're particularly proud of our Ski Club of Great Britain Award for Best Ski Tour Operator, which we've won every year since the awards began in 2014, and is based on a rating out of 10 by UK skiers - not just a popularity vote!

What do we do?

We put together superb ski holidays to some of the most interesting and perhaps slightly more unusual (for UK skiers anyway) places to ski around the world - Canada and the US, Norway and Sweden, Japan and Switzerland.

And we like to add a little something extra too, so that our holidays are more than ‘just’ a ski holiday. You can see some examples by looking at our amazing ski safaris.

Where do we do this?

From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove - if you step out of the front door and look right, you can see the sea!

It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.

Ski Safari Office
The spacious Ski Safari office with plenty of room for bikes and a very short stroll to the beach

But what about you?

We are looking for people who want to provide our customers with real customer service.

It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.

You might have some knowledge or experience of the ski industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.

But really it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.

That mention of the team is key - we're a small, friendly gang at Ski Safari, and we definitely work as a team.

Ski Safari Celebrations
Any excuse for a celebration, whether that's in the office, in the Kent countryside... or in the mountains (and yes, fancy dress is often encouraged!)

Current Openings

Ski Sales Consultant

A typical day as a Ski Sales Consultant involves talking to customers about their ski holiday plans on the phone, offering them advice on resorts, accommodation and exciting add-ons, pricing the holiday using our in-house system, booking key elements of the holiday with suppliers... and then ideally taking their money!

There’s a bit more to it than that of course, you'll also load contracts, price offers for our website, deal with customer issues and help our operations and marketing teams where required, but it’s an enjoyable and satisfying role. Talking about skiing holidays all day, what’s not to like?

Tour Coordinator

A typical day as a Tour Coordinator involves processing bookings for customers, booking car hire, transfers and other ground arrangements, advising on and booking extras (lift passes, rentals, activities etc.), dealing with changes and updates to bookings, managing flight bookings and flight schedule changes and collating and sending customer travel documents.

Essentially, you take care of the customer from the moment their booking is confirmed through to when they return from their holiday - at which point it's back over to their Ski Sales Consultant to start work on the next trip! It's a highly varied role, working closely alongside the sales team with plenty of customer interaction.

The fine print

We are not setting a specific salary range for these positions - it will depend on the experience you have and what you can bring to the company - but it will be competitive and include generous company benefits including overseas travel to experience our destinations first-hand, a performance-related bonus, company pension scheme, regular socials and office treats - plus Friday drinks!

The positions are full-time, office-based, permanent roles working 37.5 hours per week Monday to Friday 9am-5:30pm, with occasional 10am-6:30pm and weekend shifts during the winter season.

Interested?

Send your CV with a covering letter specifically explaining your sales or customer service experience as well as the details of any ski or snowboarding you’ve done to richard@skisafari.com before Friday 03 June.

Please also include the magic word ‘holiday’. We mean literally just type it at the bottom of the letter - you’d be amazed how many applications we receive from people who don’t read the ad properly!

NO AGENCIES PLEASE