Ski Safari - UK's Best Ski Tour Operator (SCGB awards, 2014-2020), Best Ski & Winter Sports Holiday Company (British Travel Awards, 2019-2023), Feefo Gold Trusted Service Awards 2024
Freedom Treks - Feefo Platinum Service Award 2020, Feefo Gold Trusted Service Award 2018-2024

You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service? Does that grate? Do you think, the world really shouldn’t be like that?

Well so do we, you're in the right place!

We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like skiing or snowboarding, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!

We are an award-winning*, independent ski holiday company and we’ve become that by being totally focused on helping our customers have the absolute best ski or snowboarding holiday possible... for the past 27 years.

* We're particularly proud of our Ski Club of Great Britain Award for Best Ski Tour Operator, which we've won every year since the awards began in 2014, and is based on a rating out of 10 by UK skiers - not just a popularity vote!

We put together superb ski holidays to some of the most interesting and perhaps slightly more unusual (for UK skiers anyway) places to ski around the world - Canada and the US, Norway and Sweden, Japan and Switzerland.

And we like to add a little something extra too, so that our holidays are more than ‘just’ a ski holiday. You can see some examples by looking at our amazing ski safaris.

From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove on the Sussex coast - if you step out of the front door and look right, you can see the sea!

It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.

We are looking for people who want to provide our customers with real customer service.

It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.

You might have some knowledge or experience of the ski industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.

But really it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.

That mention of the team is key - we're a small, friendly gang at Ski Safari, and we definitely work as a team.

A typical day as a Senior Ski Sales Consultant involves:

• Talking to customers about their ski holiday plans on the phone
• Offering advice on resorts, accommodation and exciting add-ons
• Pricing the holiday using our in-house system
• Booking key elements of the holiday with suppliers
• … then ideally taking customers’ money!
• Plus, supporting our Product Managers on the management and development of our ski programme

Talking about skiing holidays all day, what’s not to like?

There’s a bit more to it than that of course, you'll also load contracts, price up offers for our website, deal with customer issues, help our operations and marketing teams and much more. We’re a small, close-knit team at Ski Safari and we help each other out across the business as required.

Ideally, you’ll have:

• At least 3 years’ directly relevant sales experience in travel, with a proven record of hitting sales targets
• An understanding of product management and development
• A passion for skiing and/or snowboarding
• Confidence talking to customers on the phone
• Core computer skills, particularly Microsoft Office
• Strong organisational skills and the ability to work to deadlines
• A good eye for detail
• An upbeat, positive attitude

This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm and weekend shifts during the winter season.

We’re offering a salary of £26,000 to £30,000 per year, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 10% of salary.

Aside from getting to talk about skiing all day, benefits of working for Ski Safari include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• An extra day off on your birthday
• A paid volunteering day
• Overseas travel to experience our destinations first-hand
• Discounts on personal overseas travel to our destinations
• Company pension scheme, increasing with length of service
• Company life insurance and travel insurance schemes
• Cyclescheme and Techscheme and retail discounts
• Interest-free travel season ticket loans
• Regular socials including our annual company weekend
• Office treats including the Friday drinks fridge

To apply, send your CV and cover letter to matt@skisafari.com. Successful applicants will be invited to attend an interview at our offices in Hove.

NO AGENCIES PLEASE

A typical day as a Ski Sales Consultant involves:

• Talking to customers about their ski holiday plans on the phone
• Offering advice on resorts, accommodation and exciting add-ons
• Pricing the holiday using our in-house system
• Booking key elements of the holiday with suppliers
• … then ideally taking customers’ money!

Talking about skiing holidays all day, what’s not to like?

There’s a bit more to it than that of course, you'll also load contracts, price up offers for our website, deal with customer issues, help our operations and marketing teams and much more. We’re a small, close-knit team at Ski Safari and we help each other out across the business as required.

Ideally, you’ll have:

• A passion for skiing and/or snowboarding
• Confidence talking to customers on the phone
• Core computer skills, particularly Microsoft Office
• Strong organisational skills and the ability to work to deadlines
• A good eye for detail
• An upbeat, positive attitude
• Knowledge of the travel or ski industry would be a bonus

This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm and weekend shifts during the winter season.

We’re offering a salary of £23,400 to £26,000 per year, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 10% of salary.

Aside from getting to talk about skiing all day, benefits of working for Ski Safari include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• An extra day off on your birthday
• A paid volunteering day
• Overseas travel to experience our destinations first-hand
• Discounts on personal overseas travel to our destinations
• Performance-related bonus
• Company pension scheme, increasing with length of service
• Company life insurance and travel insurance schemes
• Cyclescheme and Techscheme and retail discounts
• Interest-free travel season ticket loans
• Regular socials including our annual company weekend
• Office treats including the Friday drinks fridge

To apply, send your CV and cover letter to matt@skisafari.com. Successful applicants will be invited to attend an interview at our offices in Hove.

NO AGENCIES PLEASE

A typical day as a Tour Coordinator involves:

• Processing bookings for customers
• Booking car hire, transfers and other ground arrangements
• Advising on and booking ski extras (lift passes, rentals, activities, etc.)
• Dealing with changes and updates to bookings
• Managing flight bookings and flight schedule changes
• Collating and sending customer travel documents

Essentially, you’ll take care of the customer from the moment their booking is confirmed through to when they return from their holiday. It's a highly varied role, working closely alongside the sales team and with plenty of customer interaction.

We’re a small, close-knit team at Ski Safari and we help each other out across the business as required. That might mean putting prices together for the sales team, helping out our cycling brand (Freedom Treks) in the summer or writing blog posts for marketing after you visit resorts.

Ideally, you’ll have:

• Experience working in an office environment, preferably in an admin or operations role
• Confidence talking to customers on the phone
• Core computer skills, particularly Microsoft Office and with online reservation systems
• Strong organisational skills and the ability to work to deadlines
• A good eye for detail
• An upbeat, positive attitude
• Knowledge of the travel or ski industry would be a bonus

This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm and weekend shifts during the winter season.

We’re offering a salary of £23,400 to £26,000 per year, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 10% of salary.

Aside from getting to talk about skiing all day, benefits of working for Ski Safari include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• An extra day off on your birthday
• A paid volunteering day
• Overseas travel to experience our destinations first-hand
• Discounts on overseas travel to our destinations
• Performance-related bonus
• Company pension scheme, increasing with length of service
• Company life insurance and travel insurance schemes
• Cyclescheme and Techscheme and retail discounts
• Interest-free travel season ticket loans
• Regular socials including our annual company weekend
• Office treats including the Friday drinks fridge

To apply, send your CV and cover letter to claire@skisafari.com. Successful applicants will be invited to attend an interview at our offices in Hove.

NO AGENCIES PLEASE

We are looking for an enthusiastic Marketing Executive to join our marketing team and help drive growth for both brands.

We do most things in house so this is a varied role that would best suit someone who is happy to work across all aspects of marketing, including:

• Content marketing
• Search - organic & paid
• Social - organic & paid
• Display advertising
• Print advertising
• Email marketing
• Design for web and print
• UX/CRO
• Video production
• Analytics

You’ll have the opportunity to work both on day-to-day marketing activity as well as manage marketing campaigns from ideas to execution to reporting.

Ideally, you’ll have:

• At least 1 year of directly relevant B2C marketing experience
• An understanding of marketing theory and different channels
• Hands-on experience creating, managing and reporting on Meta and Google Ads campaigns
• A creative flair and the ability to turn great ideas into successful campaigns
• Strong organisational skills and the ability to work to deadlines
• A keen eye for detail
• An analytical and data-driven approach to marketing
• Experience using these tools or similar: Adobe Creative Cloud (Photoshop, InDesign, Lightroom and Premiere Pro), Excel, Mailchimp, Semrush, Google Ads, Meta Ads, Google Analytics, Looker Studio, Google Search Console and Hotjar

A passion for travel is essential and you’ll either be a keen skier, snowboarder or cyclist - or keen to learn! Knowledge of any of our destinations would be a huge advantage.

We’re a small, agile team so you should be able to work flexibly, independently and to a deadline. Working closely with other teams across the business, strong communication skills are essential.

We’re offering a salary of £23,400 to £28,000 per annum, depending on your experience and what you can bring to the company.

This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9 am - 5:30 pm, plus occasional weekend shifts during peak departure periods with time off given in lieu.

Benefits of working for Ski Safari include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• An extra day off on your birthday
• A paid volunteering day
• Overseas travel to experience our destinations first-hand
• Discounts on personal overseas travel to our destinations
• Company pension scheme, increasing with length of service
• Company life insurance and travel insurance schemes
• Cyclescheme and Techscheme and retail discounts
• Interest-free travel season ticket loans
• Regular socials including our annual company weekend
• Office treats including the Friday drinks fridge

To apply, send your CV and cover letter to craig@skisafari.com. Successful applicants will be invited to join a short video call before a more formal interview at our offices in Hove.

NO AGENCIES PLEASE