Work for Us

Based in bright, modern offices just steps from the beach in Hove, East Sussex, we're a team of passionate skiers, snowboarders and cyclists and are one of the UK's leading specialist tour operators of two successful (and growing!) travel brands: Ski Safari and Freedom Treks.

Ski Safari specialises in tailor-made ski holidays to North America, Asia, Scandinavia and Europe and Freedom Treks offers cycling holidays across Europe and Asia.

We offer a fun and rewarding working environment, competitive salaries, annual performance bonus, travel opportunities and additional benefits.

We are always keen to hear from like-minded people who can genuinely bring something to our company. Experience is of course welcome, particularly if that has been in the travel industry, but what's most important is your approach to work and your desire to contribute to and be part of the development and success of our company. If you're interested in joining us, please email a copy of your CV to Matt Pavitt, Managing Director, together with a covering letter explaining what you can add to our company.

Specific vacancies will be listed below when they arise, together with details on how to apply.

Please note, we do not employ overseas resort staff, all of our positions are in our UK office.

No agencies, thank you.

Tour Coordinator

Tour Coordinator

Ski Safari and Freedom Treks

Contract: Full time, Permanent
Location: Hove, East Sussex
Start date: Immediate

About the job

We're looking for new Tour Coordinators to join us. Our Tour Coordinators look after all aspects of a customer’s booking once it’s confirmed. You take over the booking and are the customer's main point of contact from then on.

This is a highly varied role combining administration, customer service and sales. Reporting to the Operations Manager and the Freedom Treks Manager, you’ll be:

  • preparing and sending ATOL certificates and confirmation documents;
  • booking car hire, transfers and other ground arrangements with our suppliers;
  • advising on, selling and booking extras - lift passes, rentals, activities, bike hire, city stays, etc.;
  • dealing with changes and updates to bookings;
  • collating and sending out customer travel documents.

About you

You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as we spend a lot of time on the phone talking with our customers. You must be a good team worker and have strong time management skills. A passion for skiing, snowboarding or cycling and for travel in general would be very advantageous!

Salary

£20-24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

How to apply

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Matt Pavitt, Managing Director, [email protected].

Closing date: 11 June 2018

Sales Consultant

Sales Consultant

Ski Safari and Freedom Treks

Contract: Full Time, Permanent
Location: Hove, East Sussex
Start date: Immediate

About the job

We're looking for experienced and dynamic sales consultants to join our established and expanding teams, selling ski and/or cycling holidays and making a genuine contribution to the business.

Working towards set sales targets, you will be talking to customers over the phone, by email and on live chat to establish their holiday requirements. You’ll then put together suggestions based on your knowledge of our programme and prepare tailored, informative quotations for the customer, before following up to answer any questions and secure the booking.

This role is highly varied and you will be involved throughout the customer journey from point of enquiry right through to booking and beyond, whilst consistently delivering the highest levels of customer service at every stage. You will also be involved in keeping our website up to date, maintaining excellent supplier relationships and contributing to marketing output.

Essential skills

  • Sales experience
  • Passionate about travel
  • Excellent telephone manner and written communication skills
  • Track record of delivering the highest levels of customer service
  • Attention to detail
  • Highly motivated and positive attitude
  • Above all else, a willingness to learn about new products.

About you

The ideal candidate will be a keen skier, snowboarder or cyclist with experience of selling holidays. You should have good general knowledge of the travel industry and be well travelled. First-hand knowledge of some (or all!) of the destinations we feature in our programmes will be a distinct advantage for this role. Full training will be provided, including travel to our resorts.

You might be an experienced sales professional already working in the travel industry, perhaps at another tour operator. You're motivated by meeting targets, both your own and those of your team. You excel at delivering great customer service and have a positive attitude; you are incredibly organised and have an excellent eye for detail. A passion for travel is vital and, whilst you might not have first-hand knowledge of all our destinations, you’re keen - and willing - to learn.

Salary

£20-24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

How to apply

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Matt Pavitt, Managing Director, [email protected].

Closing date: 11 June 2018

Product and Systems Support

Product and Systems Support

Ski Safari and Freedom Treks

Contract: Full time, permanent
Location: Hove, East Sussex
Start date: Immediate

About the job

We're looking for a Product and Systems Support specialist to join us. This is a highly varied role, working across all areas of the business to ensure our systems are up to date and to provide support to our sales and admin/operations teams. Reporting to the management team, you’ll be:

  • loading contracted accommodation, transfer and car hire rates into our in-house reservations system;
  • preparing, loading and managing ski extras rates (lift tickets, rentals, ski school and activities);
  • loading tour details, itineraries, images and costs on the Freedom Treks website;
  • updating copy and images and managing offers on both websites;
  • providing basic IT support – helping with start-up issues, setting up new PCs, etc.

About you

You’ll have excellent attention to detail and a careful, thorough approach to work. You must be flexible, a good team worker and have strong time management skills. You’ll have a basic understanding of the set up and day-to-day operation of Windows PCs and printers and MS Office programmes. A passion for skiing, snowboarding or cycling and for travel in general would be advantageous!

Salary

£18-22k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

How to apply

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Matt Pavitt, Managing Director, [email protected].

Closing date: 11 June 2018

European Ski Product Manager

European Ski Product Manager

Ski Safari

Contract: Full time, permanent
Location: Hove, East Sussex
Start date: TBC

About the job

We're looking for an experienced product manager to join us and help us grow our ski programme in Europe. Based on your knowledge and experience you’ll help select the right resorts and properties to fit our business and using your relationships with the key suppliers in each resort you’ll contract rates for all elements of a ski holiday package. Working with our marketing team, you’ll write copy and select images for the website and set up new pages for each destination and agree a marketing plan for the new product.

Once on sale, you’ll work as part of our ski sales team to sell the new resorts, providing training and support to them as required. Working to agreed targets, you’ll be responsible for the success of the programme and will work closely with our admin and operations team to ensure our customers’ holidays are delivered as expected.

About you

Ideally you’ll have held a similar position at another ski tour operator. You’ll have a good knowledge of at least two European ski countries and the key resorts there. As well as experience in all areas of product management, you’ll have a proven track record in sales.

Salary

Negotiable dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

HOW TO APPLY

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Matt Pavitt, Managing Director, [email protected].

Closing date: 11 June 2018

STRICTLY NO AGENCIES PLEASE