Join Our Team

Ski Safari - UK's Best Ski Tour Operator (SCGB awards, 2014-2020), Best Ski & Winter Sports Holiday Company (British Travel Awards, 2019-2023), Feefo Gold Trusted Service Awards 2024
Freedom Treks - Feefo Platinum Service Award 2020, Feefo Gold Trusted Service Award 2018-2024

You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service? Does that grate? Do you think, the world really shouldn’t be like that?

Well so do we, you're in the right place!

We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like skiing or snowboarding, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!

We are an award-winning, independent ski holiday company and we’ve become that by being totally focused on helping our customers have the absolute best ski or snowboarding holiday possible... for the past 30 years.

We put together superb ski holidays to some of the most interesting and perhaps slightly more unusual (for UK skiers anyway) places to ski around the world - Canada and the US, Norway and Sweden, and Japan.

And we like to add a little something extra too, so that our holidays are more than ‘just’ a ski holiday. You can see some examples by looking at our amazing ski safaris.

From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove on the Sussex coast - if you step out of the front door and look right, you can see the sea!

It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.

We are looking for people who want to provide our customers with real customer service.

It’s easy to do this if you like talking to people, are confident on the phone and have a positive, upbeat attitude.

You might have some knowledge or experience of the ski industry, but that isn’t essential. Experience working in a customer service environment is. Even if that has been a holiday job or a temporary position, it all counts! Some core computer skills and being well-organised with a good eye for detail are also important.

But really it’s about you being the right kind of person, someone who can get stuck in and quickly become a valued member of the team and make a contribution.

That mention of the team is key - we're a small, friendly gang at Ski Safari, and we definitely work as a team.

We are committed to paying our employees a real Living Wage as part of the Brighton & Hove Living Wage Campaign. Different to the government's national minimum wage, the real Living Wage is calculated each year based on the actual cost of living. Find out more about the Brighton & Hove Living Wage Campaign.

Are you a skier or snowboarder with a passion for telling stories? Do you have a wealth of experience creating, editing and promoting video content? Are you ahead of the curve with video and content marketing best practice? Does coaching and prepping people to feel comfortable and confident on camera come naturally to you? Are you looking for a full-time position where you’ll be creating multiple videos each week?

If so, Ski Safari want to hear from you!

As our in-house videographer/content creator, your role will focus on creating video content that fits our brand, mission and goals. As the visual storyteller for our company, you’ll be responsible for the entire video production process, from ideation and storyboarding to shooting, editing, publishing and promoting. It will be a huge bonus if you are also able to help with photography.

Working closely with the Marketing Manager and wider team, you’ll own our video strategy, dramatically increasing our video output and instilling a culture of video across the business. As this is a new role, we’re looking for someone who can hit the ground running. It’s a great opportunity to become a core member of the Ski Safari team.

While focused initially on Ski Safari, you will also work on our cycling holiday brand, Freedom Treks.

This is a permanent, full-time, office-based role (in Hove, UK), but we would consider contract, part-time and remote work for the right person.

Specific responsibilities include:

• Owning and executing Ski Safari’s video content strategy
• Consistently producing 2-3 videos per week to use across Ski Safari’s website, social channels (including YouTube) and in sales communications
• Interviewing staff and customers, and coaching them to feel comfortable and confident on camera
• Collating b-roll footage from suppliers and requesting it where missing
• Post-production editing and publication
• Working closely with the sales, operations and marketing teams to determine and prioritise video topics
• Determining what audiovisual equipment is required, budgeting and purchasing
• Setting up and operating production equipment, including cameras, microphones, lighting equipment and props on location and in our office
• Coaching the wider marketing team on video production and marketing and the latest trends and technologies
• Reporting on the effectiveness of video content

Technical skills:

• Proficient with a range of AV technology, including: mobile phones, DSLRs, action cameras, 360 cameras, camcorders, lavalier mics, shotgun mics and condenser mics
• Proficient with video editing software - ideally Adobe Premiere Pro and After Effects
• Experience with the full Adobe suite, including Photoshop, Illustrator and InDesign, is a plus
• Proficient at storyboarding, scripting and turning ideas into content
• Understand video and photo composition techniques
• Up to speed with video and content marketing best practice, understanding how video fits into the wider marketing strategy

Personal skills:

• Highly attentive to detail, quick thinking and adaptable
• Energetic and able to excite people to be on camera
• Lifelong learner always looking to grow and improve
• Technically minded, able to troubleshoot problems with hardware and software
• Results-driven, able to work independently to meet business goals
• Collaborative, able to work as a team to create the best content
• At least an intermediate skier or snowboarder - you can capture content on the slopes and you understand what customers want from their holidays

Bonus points if:

• You are familiar with 'They Ask, You Answer' and 'Endless Customers', specifically 'The Selling 7' videos
• You have personal experience of our destinations and resorts
• You have experience filming and editing ski or snowboard content
• You’re an expert-level skier or snowboarder, confident filming in any conditions
• You love cycling and travel generally
• You have your own travel-focused social media channels
• You’re also a brilliant photographer with an eye for framing the perfect shot
• You have contagious enthusiasm that encourages those around you

The fine print

This is a full-time, office-based, permanent role working 37.5 hours per week Monday to Friday 9am - 5:30pm, plus occasional weekend shifts for events and during peak departure periods with time off given in lieu.

We’re offering a salary of £30,000 to £40,000 per year, depending on your experience and what you can bring to the company, plus a performance-related bonus of up to 15% of salary.

Additional benefits of working for Ski Safari and Freedom Treks include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• An extra day off on your birthday
• A paid volunteering day
• One day working from home per week (after a settling-in period)
• Trips overseas to experience our destinations first-hand
• Discounts on personal overseas travel to our destinations
• Company pension scheme, increasing with length of service
• Company life insurance and travel insurance schemes
• Cyclescheme, Techscheme and retail discounts
• Interest-free travel season ticket loans
• Regular socials including our annual company weekend
• Office treats including fruit and the Friday drinks fridge

Interested?

Apply through Indeed with your CV before 19 December 2025. Please answer the qualifying questions or provide a cover letter, or your application will not be considered.

Successful applicants will be invited to a short video chat followed by an in-person interview at our office in Hove.

We're currently hiring a Travel Sales Consultant role for our cycling holiday brand, Freedom Treks.

This is a hands-on sales role for someone who loves active travel, delivers exceptional customer service, and thrives in a fast-paced, detail-driven environment where no two days are the same. You’ll love talking to customers and be able to adapt in different situations, when priorities shift and clear-cut answers aren’t always obvious.

For more information and to apply, please visit Indeed.

We're always happy to hear from keen skiers and snowboarders who feel they can bring something to the team. Send your CV and cover letter to matt@skisafari.com.

Please note, all of our roles are based at our offices in Hove, UK. We do not hire overseas staff.

NO AGENCIES PLEASE