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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Another great Ski Safari trip! I hadn't been to RED Mountain or Schweitzer Mountain before, and they were both great ski areas. We also had a few hours at Whitewater (near Nelson) on the way from RED to Schweitzer - another good ski area with varied terrain. The flights, car hire and hotel check-in all went smoothly too. Overall, a brilliant package from guys who know what they're doing!
Alan Finney
14th March 2020
Generally very good.
Ian Carey
13th March 2020
Ski Safari have been very helpful since my initial enquiry right through to our holiday. Very efficient.
Sandra Wadsworth
13th March 2020
Highly knowledgeable staff who know the resorts. Great advice.
Lisa Little
13th March 2020
We'd rate this 11 if we could. We've just got back from the ski holiday of a lifetime which managed to surpass our high expectations. Great advice on choice of resorts and plenty of help from Luke and the team beforehand to make sure that our holiday was the best it could be. We'll definitely be booking with Ski Safari again. Thank you.
Alex Conboy
13th March 2020
Ski Safari were recommended by friends and we were not disappointed at all by the choices of accommodation in both Whistler and Vancouver and transfers.
Paul McClurg
13th March 2020
Our 1st time with Ski Safari & they were great. Provided they can stay competitive on price, we will use them again.
Stephen Penny
13th March 2020
As we have come to expect first class.
Judith Adams
13th March 2020
A professional and knowledgeable, personalised service. Responses to emails are always rapid, and it seems as though nothing is too much. Always seem to go above-and-beyond. Thanks Ski Safari!
Owain Baker
13th March 2020
Ski safari were great and I'd definitely use them again in the future! Everything was arranged and communicated with ease. Thank you!
Stephanie Eymor
12th March 2020
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