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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Good holiday, Safari staff knowledgeable on the resorts to help me decide on which resort to visit. Options on condos very helpful. Overall very good service. Would use Ski Safari again.
Pat Casey
17th March 2020
I would have no hesitation in recommending Ski Safari to any all all my friends. We usally book our own trips and thus using a travel company was a novelty - however we will be sure to get back to Ski Safari & their highly knowledgeable and helpful team next season. Well done guys, you did a great job.
Stephen Matthews
17th March 2020
Always been very happy with Ski Safari. I am a repeat customer. Always a pleasure dealing with James. His knowledge, experience and attention to detail are exemplary, and, he is an all round nice guy.
kevin Clinton
17th March 2020
An excellent, professional and friendly company to deal with.
Mike Braid
17th March 2020
Everyone I dealt with was helpful, knew the answers to my questions, willing to help and keep us informed and updated with any changes. Excellent service.
LL
16th March 2020
Ski Safari as usual did a fantastic job, so efficient with friendly, helpful and professional staff. As far as I am concerned, the best ski company out there.
Mary Jones
16th March 2020
We booked our holiday at the very last minute after cancelling previously due to health concerns of my husband. Andy was amazing and found us a hotel room with our friends, A great flight and sorted all our ski passes etc in just 3 days. We can not fault the service one bit! Will use again time and time again!!
Susan Leggett
15th March 2020
Been using Ski Safari for over 15 years. They are so knowledgeable, super efficient and give great advice. Will always use them.
Michele Levy
15th March 2020
As usual, very good service from all at Ski Safari.
Michael Salsbury
15th March 2020
Another great Ski Safari trip! I hadn't been to RED Mountain or Schweitzer Mountain before, and they were both great ski areas. We also had a few hours at Whitewater (near Nelson) on the way from RED to Schweitzer - another good ski area with varied terrain. The flights, car hire and hotel check-in all went smoothly too. Overall, a brilliant package from guys who know what they're doing!
Alan Finney
14th March 2020
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