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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Friendly and efficient service from Hannah, Andrea and the team allowed us to enjoy an exceptionnaly great holiday (again) with Ski Safari. Thank you to Hannah for organising this break at short notice due to the disaster of our previous trip to Are earlier in the season. We did not need too much advice on this one as this was our fifth trip to Sun Peaks (all with Ski Safari) but Hannah and her co…
Andrew Broughton
18th March 2020
Ski safari were brilliant both before and during our holiday. They helped put together the perfect holiday and were on hand throughout the holiday to help with delayed flights & connections.
Anna Bell
18th March 2020
Great service, I hope to ski with you again.
Jane Joyner
18th March 2020
Ski Safari always offer great service and their knowledge is second to none when it comes to custom designing holidays.
Rob Talbot Cooper
18th March 2020
Excellent
Deborah Evelyn
18th March 2020
Fantastic as always, lots of other resort options suggested to try to find a less expensive holiday but we chose to stick with Snowmass this time.
Jackie Kearley
18th March 2020
I always love the local knowledge and finding offers such as ski passes and lodges on a Black Friday special!
Zilla Huma
18th March 2020
Excellent service from Kat. All the arrangements worked well including train timings and transfers to hotels. From the first contact to the ‘how was your holiday’ follow up I received excellent personal and efficient service.
David Swift
18th March 2020
The website promised a personal service. That was delivered and some. From my initial contact to the receipt of final documents I received excellent personal service. Everything went incredibly smoothly.
Molly Tracey
18th March 2020
Ski Safari was a great company to go through. This was our first ski holiday with the kids and they could not have been more helpful and accomodating.
Martin Kimmitt
18th March 2020
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