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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Ski safari were great and I'd definitely use them again in the future! Everything was arranged and communicated with ease. Thank you!
Stephanie Eymor
12th March 2020
The Ski Safari team were helpful, very friendly and efficient.
Barry Cogger
12th March 2020
Sound personalised service has always been provided. The staff are knowledgeable about the resorts they offer and always willing to provide an insight as to what to expect.
Cathie Coleman
12th March 2020
The service we received from ski safari was exceptionally good. From our first enquiry to assisting us when we had to make some adjustments to our itinerary last minute, nothing was too much bother and they were always friendly and helpful whenever we got in touch.
Bryony Hart
11th March 2020
Ski Safari are efficient, friendly and provide an excellent service will definitely use again. Many thanks.
Fae Hazelwood
11th March 2020
We were really impressed with each step of our booking. At the beginning your staff offered options for the type of holiday we were looking for. They gave us time to choose the right one for us but also emailed to let us know they were there to help. When booked information was sent quickly. It was clear and easy to read. We queried the timings of the rental shop opening on the morning of our…
Victoria Curwood
11th March 2020
We have used Ski Safari for our annual snowboarding holidays for many years. Over these years, the level of customer service, friendliness and knowledge is second-to-none. The staff at Ski Safari always make you feel 'special'.
Julie Walker
10th March 2020
Excellent.
Anne Foord
10th March 2020
Great friendly staff, regular updates and always making sure we were ok and had everything we needed. Really competitive pricing and speedy response to emails and calls. They really do know their stuff, thank you!
Claire Patterson
9th March 2020
Fantastic adventure in Vemdalen with my daughter who went skiing for her first time. Good winter weather with lots of snow and - 8 C temperature (considered warm for that time of year in February). We also went dog sledding - really fun!
Christian Schovsbo
9th March 2020
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