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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Just cannot thank Andy and the whole team at Ski Safari enough, it was our first time booking with you, the whole process was brilliant, I asked for lots of options and made many changes and Ski Safari delivered a 2 week 4 resort Heli and Cat ski trip of a lifetime. Also thanks for your reaction to the Covid-19 crisis and resulting change of travel plans, ensuring we had had all the options and in…
James Howells
27th March 2020
Notwithstanding the problems with vehicle hire, we like Ski Safari and will go again but would use transfers if that option is available.
Anthony Medford
25th March 2020
Excellent from start to finish.
David Allen
25th March 2020
Everything on the holiday worked out well. Canada is a great place to ski and we came back better skiers than when we left. Thanks for all the recommendations.
Robin Smyth-Osbourne
24th March 2020
The Ski Safari team are knowledgeable, friendly and helpful. They put together a great trip for us based in Breckenridge and throughout the booking and build-up to the trip they stayed in contact and provided helpful advice. The trip logistics were faultless in the provision of the flights, accommodation and ski package. We have used Ski Safari for the past three years and would not hesitate to…
Michael Pleass
24th March 2020
Great efficient service as usual.
Jackson Sweeting
24th March 2020
Still trying to find fault but detected none so far. Keep it up. I love.
Alan ROBERTSON
24th March 2020
Top notch, knowledgeable, professional and enthusiastic about skiing.
Colin Backhouse
23rd March 2020
Great service from Ski Safari. Will be return customers! Everything worked like clockwork.
John Cook
23rd March 2020
Great service, very knowledgeable, responsive and friendly. Would definitely book again.
Mark Dominey
22nd March 2020
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