Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

This was our first time booking with Ski Safari, we love them! Very knowledgeable about the resorts as they have actually skied there, not once but several times. Incredibly helpful staff, they will make enquiries for you if they don't have the answer and then email you the information in a day or two. We'll be back!

Hilda Tingle

6th December 2020

Fantastic service from all the Ski Safari staff. i can not recommend them highly enough. thanks for all you advice and help.

Chris Wright

13th September 2020

As always the Ski Safari staff were helpful and always ready to advise and to make any tweaks we asked for - which is why we keep coming back. And price and selection of accommodation etc is always good.

Paul Beard

18th May 2020

Norway went into pandemic lockdown whilst we were there. Ski Safari were exceptionally efficient and helpful in getting us home smoothly and early. They made a stressful situation much easier.

Roger Bailey

2nd May 2020

The Ski Safari service has to be rated 10/10 all round every time we have used them - in fact we haven't travelled on a ski holiday with any other operator for at least the last 10 years. Always professional, friendly and prompt. Nothing I have ever asked for has been too much trouble to arrange.

Owain Baker

26th April 2020

This is the second year we have used you and the service was great as per usual. Travelling during the COVID-19 crisis made me realise the benefits of using a travel agency as when AA cancelled our flight you sorted out the alternative for us without us having to spend hours on the phone ourselves sorting things out. It definitely does take the pressure off. Good touch when we landed to get a te…

Angela Curnock

10th April 2020

Excellent Service. Always efficient, informative and ready to answer any queries.

Louise Kelly

5th April 2020

The good thing about this company, is that they have a lot of knowledge about the resorts, the organisation is excellent, are always on hand and a very personal service

Gavin Cox

3rd April 2020

The team did a fantastic job getting us back home when the resorts closed with 12 hours notice due to Covid 19. It was easy getting in touch even late at night at the weekend. Shame as Breckenridge looked a great ski area and resort.

Simon Elliott

31st March 2020

Very good service and knowledgeable about the ski locations which is a real plus, and our Ski Safari contact worked hard to get us a good price on the ski pass as we booked late (still very expensive but not their fault!). Top work!

Paul Griffin

29th March 2020

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