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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The team was absolutely great - they responded really fast and helpfully to all questions, and went above and beyond dealing with last minute covid worries. They put together a great itinerary with amazing local knowledge. Best ski travel agency out there!
Tom and Kate Ward
20th January 2022
Great personal service even on a Sunday evening to assist with recently introduced unexpected Covid tests and the inevitable problems that needed solving which Andy did brilliantly.
David Macdonald
19th January 2022
Janice Pringle - Banff
Ski Safari try and get you exactly what you are looking for in your holiday, very helpful and always on hand to sort things out that go a bit wrong, they have first hand knowledge and experience of every ski resort and as such you go on holiday with every box ticked.
Janice Pringle
19th January 2022
Jeni McInnes - Trysil
Andy was extremely helpful especially when we were unsure of our dates and did his best to accommodate reviewed dates. And also for the fact that we changed our booking from Canada to Norway - fast, expert, friendly advice as always.
Jeni McInnes
17th January 2022
On initial enquiry the staff had great knowledge about the resorts on offer and could tailor a package to suit us. During changing situations during covid 19 response was fast to questions sent by email. When in resort flights changed due to covid 19 and the team were quick to reply to a message left on the emergency contact line and did everything they could to help reorganise transfers.
Rebekah Waddock
14th January 2022
I have travelled with Ski Safari several times now and always found their service excellent. They also have great local knowledge of the resorts they cover which is very useful - especially this year with all the uncertainty around Covid. I would highly recommend them.
Steven Webb
11th January 2022
Very hands on and personalised service. They know the resorts and suppliers and we’re very engaged.
Mark Taylor
11th January 2022
Kept us up to date.
Patricia Rigg
11th January 2022
Ski safari provide a very personal and professional service.
Patricia Abbott
11th January 2022
Bridget Brady - Beitostolen
The service provided by Ski Safari was excellent at all stages, from initial enquiry to booking and when changes were required due to Covid.
Bridget Brady
11th January 2022
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