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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We love travelling with Ski Safari. They always work hard to get our holiday just right and make it a wonderful experience from us from booking to getting home. Thank you again all at Ski Safari.
Tim Willett
1st February 2022
All great, really happy with all the help, service and communications from all the guys and gals at Ski Safari. Not sure what more you could do really. I was happy with everything. Will definitely be back!
Gareth Harris
31st January 2022
Ian Colquhoun - Whistler
Perfection from Ski Safari. Very knowledgeable about every aspect of our holiday and any queries were answered within 24hrs. Highly recommend for all your ski holiday requirements.
Ian Colquhoun
31st January 2022
Excellent company - informed, available and great value for money.
Carmel Brady
31st January 2022
First time booking with Ski Safari and I have been very impressed with their service, communication and helpful attitude. We had multiple changes to our group due to illness and injury before we went on holiday. Ski Safari were brilliant in their attitude and allowed me to substitute other friends in place of those who had to drop out. Their knowledge on the entry processes into Canada during th…
colin Macallister
31st January 2022
Michelle Day - Trysil
Excellent service as always!
Michelle Day
31st January 2022
Service from Ski Safari was fast, knowledgeable and friendly, absolutely 5 star service, have travelled with the company several times before and have always been excellent throughout planning and booking. Thank you once again.
Julia Lee
31st January 2022
Ski Safari is a first-class travel firm.
Sharon Atkinson
31st January 2022
The test of a good holiday company is the service you get when things don't go to plan. I was chosen for random covid testing on arrival at Vancouver airport and when the email came through with a link to the results my results were not linked to my account. Despite phoning and emailing the Canadian lab I could make no progress and was stuck in my hotel room. To the rescue came Andy from Ski Saf…
Katherine Evans
29th January 2022
Very pleasant people to talk to on the telephone with local knowledge in many cases of the resort you plan to visit. I was kept informed regularly by email of any information I needed and my queries were promptly replied to. The quality of the “product “ provided by Ski Safari was excellent in my opinion.
Katharine Barker
26th January 2022
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