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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Super helpful especially when we missed our outbound flight connection due to fog. We had new flights all sorted quickly and without fuss.
Daniel Wickham
18th March 2022
Another fantastic holiday with Ski Safari. What I really like about Ski Safari is that they give you all the facts you need to make an informed choice. No resort or accommodation is perfect but they go a long way in guiding you to what is right for you.
Alan Ellis
18th March 2022
Always ready to help and solve problems quickly. Efficient booking and paperwork, Everything they organise falls into place. Really helpful when BA cancelled our connecting flight at the last minute. Can’t fault the service at all which is why we have used them for the last 10 years, wouldn’t use anyone else.
Mary Jones
18th March 2022
As always Ski Safari went the extra mile. Always happy to answer questions and change things when problems occurred. Great service when we had a question when on holiday and they sorted immediately. Knowledgeable and friendly helpful staff make booking a skiing holiday a great experience. They are so knowledgeable they can always find the very place that will suit your requirements. They have en…
Sheena Makgill-Crichton
18th March 2022
Very good.
Garry Liddell
18th March 2022
Ski Safari offer a great service both before and after travelling with them. They are dedicated, knowledgeable and incredibly helpful, and even when issues arise that are out of their control are more than happy to help. Over the years we have used them they have offered insight, advice and support, and we have always had great service and excellent holidays. I would highly recommend Ski Safari, a…
Andrew Broughton
18th March 2022
Excellent customer service. Good attention to detail and lots of flexibility to organise just the ski trip we wanted.
Lesley Jenkinson
18th March 2022
First time using Ski Safari in over 20 years of skiing. Rupert was very very informative. This trip was for a 40th birthday and I wanted a special North America trip. He gave great advice and we had an amazing time. He was also very helpful through Covid concerns. I replay liked the fact that Rupert or other agents were available for information on the phone, no waiting time and great communicatio…
Martin Tate
17th March 2022
Fantastic customer service. Very polite and helpful. Email response time was good too. All the staff that I engaged with were fantastic and incredibly helpful.
Chui-Ling Blake
16th March 2022
I was impressed with Ski Safari. Everything went according to the itinerary excel for delayed BA flight which is not of their making. I would highly recommend Ski Safari.
Yee Wong
15th March 2022
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