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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Very happy with Ski Safari. First time with this Company. Always informed us of flight changes.
Benjamin Davenport
14th March 2022
Ski Safari are great. We had a fairly serious issue in our opinion with one of the rooms and they got it sorted within 24 hours! Responsive and well co-ordinated resolution. And overall another great holiday. We’ve used them several times before and will do again in the future. Thanks.
Mandy Park
14th March 2022
Knowledgeable, fab customer service.
Ruth Groves
14th March 2022
Ski Safari were brilliant every step of the way - Andy was great at advising about accommodation and the best places to ski! The only thing we would change is probably 1 less day at Lake Louise and one more day in Banff as there is more to do there. We loved that the ski passes were interchangeable in terms of ski days/days off and we could decide on the day if we wanted to ski or not.
Sophie Thomas
14th March 2022
Daniel Webster - Geilo
Excellent service from start to finish. Very responsive staff!
Daniel Webster
13th March 2022
Ski Safari were excellent throughout and always responded to emails and queries. Documents contained all the info needed. Everything organised went to plan. No complaints at all. I thought the resort was as described in terms of really family friendly and not too busy despite it being half-term. Given the cost of everything in Norway it is harder to score top marks for value for money, but we didn…
David Withers
13th March 2022
Excellent service, the staff are very friendly and knowledgeable and always happy to answer questions.
Nicky Hills
12th March 2022
Excellent knowledgeable staff who can guide you through the whole process. Advice on best hotel for your needs, best value ski pass and equipment was all appreciated, the in resort vouchers that we received for booking early was much appreciated.
Anita Pye
12th March 2022
Great communication and always willing to help. We had to postpone due to covid and the team were excellent rescheduling without any penalty, unlike a lot of other holiday companies.
Ian Carbin
11th March 2022
We received excellent service from Ski Safari from helping us choose where to go, advice on different ski resorts and gave us help re covid prior to departure.
Catherine Wright
10th March 2022
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