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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Having all flights, hotels and car hire booked by Ski Safari saved so much time. They kept us up to date with flight changes and amended our bookings accordingly... a much appreciated service. The hotels picked were perfect for us and the Ski Safari allowed us to combine skiing with travel for an epic adventure!
Sarah Rushton
24th March 2022
Susan Bowman - Geilo
I have been travelling for many years but this was my first experience of using Ski Safari. They are now definitely my tour operator of choice. It was so good to be able to speak to someone directly and to be on first name terms. Any queries were dealt with immediately. They are already working on my holiday for next year!
Susan Bowman
23rd March 2022
Ski Safari provide an excellent service and work with you to arrive at the best ski option for your personal circumstances.
Jane Fox
23rd March 2022
Personable and informed.
Gerry Goss
22nd March 2022
Always there to help when required and friendly service.
Neil Garrow
22nd March 2022
Ski Safari provided bang-on expert advice for our first ever cross country ski trip : the resort and hotel were exactly right for our needs and we were kept informed throughout two long years of cancellations (Covid!) until we eventually managed to take the trip we had planned so long previously. We will certainly travel with Ski Safari again.
Nicola Thompson
21st March 2022
Just cannot fault the time and care taken to ensure everything is just as we wanted for a great trip.
Edward Handley
20th March 2022
Top marks to the Ski Safari team. Even with the additional considerations of COVID-19, the level of service exceeded expectations. Thank you to everyone involved in making our holiday run smoothly. Outstanding service!
Chris Cookson
19th March 2022
Postponing the holiday. No problem at all. Organizing flights from Germany for me. No problem. Great company who answered every question that we had quickly and competently. We will always book with Ski Safari.
Natalie Fletcher
19th March 2022
As always Ski Safari went the extra mile. Always happy to answer questions and change things when problems occurred. Great service when we had a question when on holiday and they sorted immediately. Knowledgeable and friendly helpful staff make booking a skiing holiday a great experience. They are so knowledgeable they can always find the very place that will suit your requirements. They have en…
Sheena Makgill-Crichton
18th March 2022
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