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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We received such good service in 2010 that we didn't hesitate to use Ski Safari again and would recommend you to friends, relatives or colleagues.
Chris Newland
22nd March 2013
Excellent holiday! Thanks to Ski Safari and Andy Knights for helping pull the itinerary together, I couldn't recommend this type of holiday more highly.
Tim Lloyd
22nd March 2013
Found Ski Safari very helpful from the start. Didn't need to contact them when away as everything went smoothly
Helen Peters
21st March 2013
This was my third holiday with Ski Safari and as in previous years, the advice and service is excellent. Last year in Utah we recommended you to a couple and this year bumped into them at West Yellowstone - they had booked with you on our recommendation!
Linda Stone
21st March 2013
Our group contained a single traveller and you do not penalise with under occupancy suplements!
Lorna Montgomery
21st March 2013
When I spoke to ski safari it was obvious they offered excellent service at a great price. Much better than booking myself.
Stuart Liddle
20th March 2013
We had a superb holiday - ably supported by James in the initial instant. He answered all our questions knowledgeably and the suggestions he made in terms of hotel and ski pass packages were fabulous. No qualms at all about recommending ski safari and using you guys again. Thank you.
Gina Porteous
20th March 2013
We are really grateful again for Caroline's excellent advice, and our non-skier had a great time too.
Laura Blackwood
20th March 2013
Great service from time of initial enquiry through to receiving documents and return home.
Jane Moss
18th March 2013
This is the first time we have travelled with Ski Safari and we have been tremendously impressed. The staff are helpful and appear to genuinely want you to have the holiday of your life. Loads of information is provided and I do think that they will respond to feedback in a positive way to further improve their service. A first class experience, thank you!
Steve Lawson
18th March 2013
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