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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great trip well organised hopefully back next year have a great summer.
Patrick Sheehan
29th March 2013
We go to Europe most years, taking advantage of a private arrangement we have with a chalet owner. It therefore doesn't make sense for us to use a travel agent. However, this is the second time we have used Ski Safari for N America, having previously used Virgin Holidays. We have been very impressed with the knowledge and helpfulness of staff and would not look elsewhere the next time we plan to g…
Malcolm Hedley
29th March 2013
Fantastic service as I've come to expect from Ski Safari
Simon Howells
26th March 2013
Just a note to say a big thanks to you and all your colleagues for organizing the recent Heavenly / Vegas trip for our party. You will be pleased to know that everything went according to plan and ran like clockwork. Once again many thanks for arranging a well organized, efficient and memorable holiday!
Chris Newland
25th March 2013
We have used Ski Safari three times, no fuss, professional service, offering good suggestions by staff who have been there.
Chris Thompson
24th March 2013
A superb holiday. The advice and service from ski Safari ahead of departure was excellent. I thought the call just before we went to check everything was ok was a very nice touch.
Anne Richardson
22nd March 2013
Great help and service from Ski Safari again! Everything was spot on and a fantastic holiday was had! A big Thank You!
Graham Cardus
22nd March 2013
Ski Safari couldn't have been more helpful. Everything went very smoothly and it was extremely simple to 'tag' people onto our trip as word got out amongst friends. Thanks - we'll be using you again!
Matthew Machin
22nd March 2013
Very efficient and Caroline Denholm has been fantastic.
Anne Lise Faero
22nd March 2013
Loved our apartment and the set up at Lakeland. Your staff were very good in finding us exactly what we wanted which we we're very pleased about. Lip balm went down a treat as well.
Lorraine Coleman
22nd March 2013
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