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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

This was our first time booking with Ski Safari as we had always booked with Crystal previously, but I would not hesitate booking with Ski Safari again who provided an excellent service. The only difference between Ski Safari and one of the other ski travel providers is that there is no in-country representative which we have found on our previous holidays to be pretty useless anyway, so this was …
John Arnold
31st March 2013
An amazing holiday which exceeded all our expectations. Brilliant organisation by Andrea meant that we had a completely stress free trip and were able to enjoy every minute.
Jennifer Hibbert
31st March 2013
Had a great time. Did Whistler in Jan and Steamboat in Feb/ March. Only minor criticism is that our condo at The West was a little out dated in furnishings and appliances. Perhaps we had been spoilt by the uber luxury of First Tracks the previous month. Steamboat was a better 'all round' holiday experience. We all loved 'Downtown' in the evenings and the complimentary bus service is just outstandi…
Hellen Brown
31st March 2013
We had a wonderful time in Åre. Everything went smoothly, from transfers to apartment so thank you very much.
Joanna Burke
30th March 2013
Just a quick note to say thank you for such great service – and prices! – we had a great trip and all went very smoothly with the vouchers! Your company is a real find!
Marion Burke
30th March 2013
Just wanted to say a big thank you for all your help with our ski holiday. We absolutely loved Canada & Whistler! What a great resort & we were so pleased with the hotel & location too. We will definitely be returning again and won't hesitate to contact Ski Safari.
Debbie Hennah
30th March 2013
Third season using Ski Safari and have found a really efficient, friendly, professional and no hassle service every time. Will definitely continue to use you and have recommended you to all of our friends. Could not be better thank you.
Marie Downing
30th March 2013
Andrea who we booked with was really helpful & knowledgeable.
Michelle Thorpe
30th March 2013
Another great ski trip organised by Andy and the Ski Safari team. Everything worked like clockwork from transfers, accommodation, lift passes, the whole experience was totally stress free. Great job again.
Patrick Turnbull
29th March 2013
Advice about itinerary, and sorting out detail of trains/buses etc. was very helpful and a very good reason to use Ski Safari to plan this trip. You did listen to what we wanted and worked with us to design a personalised trip that was exactly what we wanted.
David Chalmers
29th March 2013
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