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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Quick response efficient and excellent support all the way through ie booking, extras, prior the holiday and all worked very very well.
Michaela Rayner
5th April 2013
Every year I phone Rupert with a budget and an ambitious set of requirements. From a no expense spared honeymoon in Japan to a tight budget group ski holiday in the USA, he hasn't failed to deliver.
Andrew Grieve
3rd April 2013
Fantastic holiday would book again.
Linda Stokes
3rd April 2013
No further comments, an excellent hassle-free holiday that met expectations.
Peter Emery
3rd April 2013
Ski Safari have always given us the best of service. James has great knowledge of resorts and hotels.
Kevin Clinton
2nd April 2013
We found your service excellent and especially appreciate the call pre-departure from someone who was very knowledgeable about the resort etc. You recommended the Village to us as we were looking for value for money and a child friendly option - this suited our needs perfectly. Thank you.
Sally Booth
2nd April 2013
1st time with you and 1st time to Canada. Excellent! Good support from staff without being too pushy and salesy.
Michaela Rayner
2nd April 2013
Overall very positive - we have used you before and intend to do so again
Neil
2nd April 2013
Very happy with Ski Safari, which is why I returned to use the services again. Small company feel, good knowledge/ideas and pleasant individual communications stand it apart from the bigger players in the market.
Paul Bennett
31st March 2013
The service I received from Rupert and Natasha was faultless, from before the holiday until after, I was never less than 100% confident it would be excellent.
David Prochera-Best
31st March 2013
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