Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

I would definitely recommend Ski Safari to book your next ski trip. Andy Knights was superb giving quick and knowledgeable service and our holiday went like clockwork.

Joy Woodside

18th March 2013

Was very satisfied with the service Ski safari provided, I encountered no problems whatsoever and will definitely be using them for any future skiing holidays.

Glen Cornwall

12th March 2013

Another fantastic holiday! Thanks for everything you have all done – especially Andy! Hopefully new house permitting we’ll speak again next season! Have a great 10 months!

Noel Salmon

11th March 2013

Brilliant service and knowledge of the resorts around Lake Tahoe. Also some good advice on lift passes, car hire and accommodation in San Francisco.

Colin Bruchez

11th March 2013

Our 6th ski holiday in Norway, but the first time with Ski Safari. Without a doubt, the best organised and most smooth running! Couldn't believe that the assistant at the Flybussekpressen Bureau at Oslo Airport was expecting us. Everything was exactly as Ski Safari said it would be, including free lift pass ready for us when we checked in at our hotel. Really liked the little touches like the Ski …

Yolande

9th March 2013

Thanks to the Ski Safari team for your advice and service. We knew we wanted to ski in Colorado but needed help to match our expectations to the right resort. You took the time to find out what type of skiers and apres skier we were and matched us up with a fantastic holiday.

Belinda Miller

7th March 2013

Great travel arrangements and really helpful advice from Andrea throughout.

Nigel Grunshaw

5th March 2013

Please thank James for organising this trip at fairly short notice. The flights were at very good times; the accommodation at both resorts was excellent; and as always the holiday went without a hitch. We had a great time!

Graham Taylor

5th March 2013

Keep up all of the great work - we are so glad we found you to sort our honeymoon for us! Thank you for making our honeymoon so special! Mark & Caroline Walker.

Mark Walker

4th March 2013

Many thanks to Andy for arranging our holiday - as usual it was great chatting to him on the phone and we were presented with the holiday we wanted. We look forward to chatting to him for our 2013/14 ski holiday!

Caroline Proctor