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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

One of the best family holidays. Fantastic value for money and very well organised; nothing was too much trouble. Sam Austin coordinated it all, gave us loads of options to think about and worked very hard to get us a room at the hotel Tott even when it was fully booked; contacting the manager directly to sort out a room for us. A fantastic holiday.
Rosie Maidman
26th February 2014
I liked the fact that I could build my own holiday and didn't feel restricted to having to go by what other holiday companies have to offer. I felt that my enquires and queries were handled very professionally and in a polite and friendly way. I dealt mainly with Natasha, Claire and Victoria and they were fabulous. A BIG THANK YOU to you all I couldn't have had a better holiday, you are amazing an…
Heather Fraser
26th February 2014
The help and advice that we received from Ski Safari staff was excellent and made our holiday a really memorable one.
Darren Broderick
26th February 2014
Service from Ski Safari was first class.
Chris Acres
26th February 2014
Cannot thank Victoria and the team enough for reorganising our trip from a snowless Tahoe to an AWESOME Colorado. Just got up to village before the roads closed with 1 metre of fresh snow. Heaven on earth. Great trip, great conditions, great snow. Thanks again.
Andrew Deverson
26th February 2014
Very approachable and responsive staff, really made a huge difference to our experience. 10 days in Tahoe staring at the grass would have been a disaster. Victoria was immediately trying to help as soon as the problem arose. Can't thank you enough.
Andrew Deverson
26th February 2014
Loved the holiday! Your staff have been brilliant from the first phone call. Will certainly use you again!
Sarah Coulson
26th February 2014
I think this is our 7th or 8th year booking with you and despite the holiday not going to plan (ski accident second day resulting in need to medivac back to the UK), we hope/plan to book with you again next year. You guys are great! Service great, recommendations great, just great!
Susan Erb
26th February 2014
Another great Ski Safari holiday!
Laura Cotterill
26th February 2014
Had an amazing time again, thank you to Ski Safari always coming up trumps, would never consider booking elsewhere.. keep up the excellent work am planning next years trip already! Thank you.
Carolyn Bryan
26th February 2014
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