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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Thank you to Andy for his help with planning our honeymoon. Our favourite place was Geilo and we loved cross country skiing. Unfortunately I took a tumble when downhill skiing in Voss (I must have thought I was trying to compete in the winter Olympics) and had to spend the rest of the trip on crutches, however the hotels were so close to the train stations that this was not a problem and we still …
Claire Widdrington
26th February 2014
Once again, Ski Safari has put together an amazing holiday for us and we would certainly use the company again
Nadia Mongelli
26th February 2014
We absolutely loved it! Best family ski trip thus far.
Jo Lilleman
26th February 2014
Very good and helpful. Would use this company again. Would be helpful if it could be used by people in Australia (fortunately my friend I travelled with is from the UK).
Holly Inglis
26th February 2014
Sam Austin advised and booked the holiday. He was very helpful and when I gave him a set of criteria he took all the points into consideration when coming back with options for resorts and accommodation - thanks.
Kate Mercer
26th February 2014
Very happy with the service we received, and had a perfect holiday, with no glitches, and everything worked out as planned.
Tanya Booth
26th February 2014
A very enjoyable holiday with a very good level of information and assistance from your company. My only suggestion would be that if people are being transferred, it should be arranged for the passengers to be picked up / met at the coffee shop in the station building so in the case of inclement weather they can take shelter inside knowing that the taxi driver will come into the cafe` to look for …
Howard Amey
26th February 2014
This was our second holiday with Ski Safari. Excellent service and a great resort. The accommodation suited our needs well (even though we didn't read our documentation properly re the 3rd bed !) - the only small downside was the lack of restaurants in Creekside - with a young family, getting in gear to go on a bus to the Village was too much effort!
Chris Watkin
26th February 2014
For the second year Victoria has booked our holiday and everything has gone seamlessly again. She was very accommodating to changes we wanted to make and made our Reykjavik/Breckenridge/New York trip one to remember. To get everything for the price was great value for money and we are already looking into next year. A big thanks to Victoria and her colleagues for making it a honeymoon to remember.
Curt Sherwood
26th February 2014
Stress free holiday with excellent skiing.
Alan Brett
26th February 2014
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