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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

From my own point of view, I received an excellent service throughout and hope to use Ski Safari again next season.
Pauline Moore
21st March 2014
We had a fabulous time. Massive thanks must go to your colleague Matt who helped me out on the Friday night when I got stuck in Jersey. He was making calls at 1 in the morning on my behalf and he got on to the ski-school for us first thing on Saturday so as to reorganise our lessons. With his help we ultimately only lost ½ a day which wasn't bad going considering we had to overnight in Oslo on the…
Ian Jones
21st March 2014
We have just had our 3rd USA holiday with Ski Safari. Excellent first-hand knowledge and advice from James before booking once again. All documentation arrived as it should, and when we got there everything ran like clockwork and was as described. What more can you ask for? We'll be back again next year.
Graham Barlow
20th March 2014
The Ski Safari team when giving advice certainly seem to do it with the knowledge of having been to the places they are talking about. They listen to what you say and work out what they think would work best for you and they haven't let us down yet. Two holidays with them - Banff and Whitehorse last year, Whistler this, and each time we thought we couldn't have had a better holiday. They find solu…
Julie Fieldhouse
14th March 2014
I was amazed by the customer service, every question answered and loads of good solid reliable info on accommodation and suitability. Even rang the day before departure to make sure we were happy and needed no further help and wished us a safe and fun holiday. Truly fabulous thank you... and YES we will be booking with you again!
Karen Gilliver
11th March 2014
Excellent recommendation to think outside the box and go to a different resort (Trysil, Norway) and excellent value for money.
Michaela Rayner
11th March 2014
Your staff have always been helpful and very knowledgeable about the resorts. Would recommend Ski Safari to other people.
Lucy Palmer-Nortcliffe
11th March 2014
Fantastic sales service - not pushy at all; hadn't expected a call back after sending an enquiry form but I did (I made 4 other enquiries - 2 didn't bother to respond!). Very knowledgeable and very helpful helping me choose resort - and after sales service was also great - the vouchers for ski hire etc. worked brilliantly. After the initial call back I received there was no doubt I would book the …
Rachel Wilkinson
11th March 2014
I really felt Ski Safari were genuinely trying to provide us with an excellent ski-ing holiday which suited our needs, and were not there just to close the deal! Their personal service can't be beaten.
Jane Rall
3rd March 2014
The service of Ski Safari staff is very good and their knowledge of individual resorts and hotels is invaluable when making decisions. Will definitely use again.
Cathie Coleman
26th February 2014
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