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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

The trip was everything we had hoped for and better. Although disappointed with the snow and weather in Åre that is always a risk you take with a winter sport holiday. Andy's help when we were stuck in Kiruna after the train terminated early due to both weather and the derailment was most appreciated and we managed to hold our itinerary together with the resort change. (The road from Björkliden to…
Colin Rowe
1st April 2014
Excellent service from start to finish, including out of hours contact when we missed our flight due to a road accident that closed the road we were travelling on back to the airport. Catherine was very helpful and kept us up to date with info regarding Air Canada and re-arranging our transfers in Hawaii - very much appreciated.
Sarah Williams
1st April 2014
Great service all round and thanks for the room upgrade.
Christina Von Bonin
1st April 2014
Using Ski Safari meant we found a trip we'd never have found ourselves. Loved it and we were thigh deep in powder in Spring... what more could we ask for?
Debbie Robinson
1st April 2014
We would recommend Ski Safari for their excellent customer service and knowledgeable staff who were always at the end of the phone when we needed them. Sarah & Darren
Sarah Williams
30th March 2014
We received excellent advice from Ski Safari and I found them to be very helpful throught the booking process. We had a brilliant holiday and I would highly recommend Ski Safari to other people.
Susan Gilbert
27th March 2014
We had great service from Ski Safari staff from start to finish. Whatever questions we had regarding both our ski trip and our stopover in Iceland they were answered promptly by staff who were well informed and helpful. We look forward to booking future holidays with Ski Safari
Katherine Evans
25th March 2014
Another great holiday, see you next year!
Tracy Doughty
21st March 2014
Brilliant holiday as a complete package - efficient and friendly staff and everything was as it said on the tin! Thanks for the good work, keep it up.
Julie Farrow
21st March 2014
Just back from another excellent ski break in Tremblant. As we have now come to expect, our trip went very smoothly with no worries at all. So a very big thank you to all at Ski Safari.
David Horwood
21st March 2014
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