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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We have had many years of very good skiing holidays with Ski Safari; this year's was one of the best
Gil Rhodes
21st March 2014
Kirstin was outstanding during the self-induced stressful 5 days when it looked like an expired passport might wreck our trip. She couldn't have been more helpful: understanding, sympathetic and very obliging. Sincere thanks. Customer service like that makes you want to use a company again, and recommend it to others.
Russell Burcombe
21st March 2014
Our holiday was well organised with no real problems, we thoroughly enjoyed ourselves. I chose your company this year as you were much better value than your competitors - previously I have always booked with Ski Independence, this year I felt they were taking advantage of my loyalty to them.
Andy Hunt
21st March 2014
Another excellent holiday professionally planned and organised by Ski Safari for us. This is our fifth time of booking through Ski Safari and we are looking forward to booking our sixth trip soon!
Stephen Furnham
21st March 2014
I just wanted to drop you a line to say thanks for arranging our recent Snowmass holiday. It was the best holiday to date with incredible snow conditions in a fantastic location. The weather, service and location were all better than we could have expected.
Deborah Furnham
21st March 2014
Thank you both for all your help and assistance in making our holiday so hassle free and just superb.
Andy Boyd
21st March 2014
Highly recommend Ski Safari. This was our third time using Ski Safari and we are heading to Whistler, Canada next year so we will be back to you very soon.
Andy Boyd
21st March 2014
Thank you very much ladies. The holiday was brilliant as usual, but the real highlight was the hotel in Vancouver (Rosewood Hotel Georgia). Truly amazing.
Sue Thomas
21st March 2014
I always deal with James, who is always excellent especially when it comes to suggestions.
Michael Brown
21st March 2014
Not for the first time, an all round good experience - we enjoyed our trip.
Chris Harding
21st March 2014
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