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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

So much better than using a high street service, Andrea's knowledge on Japan was second to none and for our honeymoon put together a fantastic package - no complaints and were also very flexible with our initial payment.
William Marshall
8th January 2015
Ski Safari provided a tailored powder tour for us in Canada combining two resorts not suggested together due to distance. This was done with their excellent service and shows knowledge and flexibility. The pre tour pack was useful and I felt confident in answering any queries by phone or email in a prompt manner. The biggest compliment I can pay is that I would use Ski Safari services again.
Jeff Haddon
7th January 2015
Great service with knowledgable staff, who gave good advice about the resort. Really good information packs; everything was organised well beforehand and all went very smoothly when out there. We would definitely use ski safari again as also v good value.
Natalie Parsons
6th January 2015
We rarely use travel agents any more preferring to research and book holidays online but we are delighted to have used Ski Safari for this holiday. We were unsure of where we wanted to ski in the USA and the advice we were given was fantastic and we had a very successful and enjoyable holiday as a result. I cannot praise them enough and would definitely use Ski Safari again when we return to the w…
Sema Rubins
5th January 2015
We have travelled with Ski Safari for many years, never been disappointed, the itinerary always goes like clockwork, I am never anxious that transfers or accommodation won't be as expected, staff have always been really helpful even when years ago we travelled with 3 small children. Now we have three teens they make really good suggestions as to the best deals and resorts which may suit us. Thanks…
Joanne Cartwright
5th January 2015
I would just like to say a huge thank you for arranging our ski holiday to Trysil. We all had a really fantastic time. Everything you organised ran very smoothly and we were all very impressed.
Lisa Waller
5th January 2015
Thank you very much for organising our ski holiday - it was fantastic and hassle free.
Natalie Parsons
5th January 2015
We could not have been happier with the arrangements made by Ski Safari. Flights and transfers were seamless and everything had been done for us. Everything happened like clockwork. Grand Terminus Hotel in Bergen was very good - with amazing breakfasts and the train journey to Geilo was stunning. Ski package was perfect and the ski school had everything organised for our arrival - no waiting aroun…
Andrew Smith
2nd January 2015
We had the most fantastic holiday in Tremblant and NYC, thank you. All the flights worked perfectly, enormously extravagant cars were there to meet us at all the right times, ski passes were organised etc. I am amazed you managed to organise the whole thing on a budget that would not have got us very far in Europe. Where shall we go next?
Ben Merritt
2nd January 2015
Very good service, sorted out all we wanted with minimal hassle.
Sandy Pfeifer
31st December 2014
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