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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We really do not think you could have improved on the service and attention we received. The pre-departure telephone call from your staff was welcome and helpful as our last minute questions were answered accurately and efficiently.
Roger Moore
31st December 2014
It was a most fabulous holiday and we were so pleased to use Ski Safari. The service you provided was excellent throughout. Thank you so much.
Caroline H
31st December 2014
Excellent service with individual in-depth knowledge of resorts offering last minute personal suggestions, guidance and assistance
Jon Linford
29th December 2014
As previously stated, I believe your service to be better than any other operator we have used in recent years.
David Martin
29th December 2014
Excellent service from initial enquiry to actual holiday. Will definitely be using Ski Safari for future ski holidays.
Carol Wee
29th December 2014
You provided a wonderful service and made the whole process easy and fantastic.
Rob Callender
29th December 2014
We had an outstanding ski holiday in Trysil, Norway. Expert advice from Andy Hemingway whose in depth local knowledge was invaluble. Having lived in Norway I usually organise the trip myself but Ski Safari saved me hours of work, got me better prices and saved hours of my time. Great service!
Ian Duncan
29th December 2014
Overall another excellent holiday arranged by Rupert and the team. This is our third year using you and as usual everything ran very smoothly. Overall you make it so much easier for us; everything is in place when we arrive and heaven forbid if there ever was an issue we know that you would be on hand to help us out.
Stuart Kilpatrick
27th April 2014
We had an issue with our transfer from the airport as the bus driver refused to accept our voucher. Ski safari were extremely helpful and reassured us this was highly irregular and readily resolved the issue. Everything was so well organised, we just had to turn up and enjoy it. This was exactly the holiday I was looking for. Thank you!
Alison Jones
24th April 2014
The trip was absolutely flawless!! Thank you so much for all of your help with this from beginning to end. I am definitely recommending you / your Company to all of my friends and will definitely be using you again in the future.
Miles Chan
24th April 2014
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