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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Absolutely Brilliant! Our trip was great value for money and the professional and personal advice we had initially from James Rivers was fantastic. The knowledge of the areas and trips themselves was very extensive and the whole holiday was extremely well organised. We had the trip of a lifetime and would highly recommend Ski Safari!
Jess Russell
24th January 2015
A tailor made holiday just for us where nothing was a compromise and everything was exactly what we wanted, when and where we wanted it.
Sarah Wood
22nd January 2015
Everything about the service to the trip was first class. I would recommend Ski Safari and especially Andy Knights to my friends and family.
Lauren Lidford
21st January 2015
I was looked after incredibly well by Andy Knights who went out of his way to make sure everything was perfect for my trip, he is a credit to Ski Safari.
Lauren Lidford
21st January 2015
A fantastic holiday, the combination of Ski Safari professionalism and the US ability to host made for an unforgettable time. We will be returning to Jackson Hole, via Ski Safari.
Thomas Talbot
21st January 2015
James at Ski Safari asked what I wanted out of the holiday. Time was tight as were flight places, James suggested another option (another country!), which bettered our original quoted prices and delivered every single element I wanted from the holiday.
Thomas Talbot
21st January 2015
Really helpful to have maps, train times already printed out for us, thanks! (Nagano Ski Safari).
Stephanie Monks
21st January 2015
Very good holiday. Thank you.
Pippa Murphy
14th January 2015
Fantastic holiday that we would not have had if it wasn't for Andy Hemingway's suggestions and help. Would recommend company and will use again.
Louise Baugh
14th January 2015
Great service, knowledge of resorts, support and generally all-round professionalism. Just what is required for booking a ski trip in an unfamiliar country. Thank you
greg stone
11th January 2015
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