Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Just a short note to says thanks for help in arranging a great trip to Niseko – travel, accommodation, ski hire, lift pass and lessons arrangements all without a hitch except for unforeseen weather hold ups on way out!
Nick Leaney
23rd February 2015
We had a great time in Norway. All went well and the excellent help and organisation from you all made sure that it all went very smoothly. Many thanks to everyone at Ski Safari.
Gillian Levy
23rd February 2015
We have just returned from our skiing trip to Japan. I wanted to thank you for the superb choice of ski resort and hotels and for the support on the logistics for travelling around Japan by train, with your help this proved to be very simple and painless. We've holidayed with Ski Safari before and it has always been good but this time you've excelled yourselves, probably the best skiing holiday we…
Henry Quinn
23rd February 2015
A brilliant and well organised and great value for money trip. Would/Will use again. The added bonus, having no rep in resort hassling you all the time to go on trips :)
Tony McCann
19th February 2015
Everything was great with what you guys did. Shame we were let down by the weather. Big White was a big white out !!
Hellen Brown
19th February 2015
Andrea was very helpful with her knowledge of Niseko.
Matthew Morris
19th February 2015
Over all I was very impressed with the way my holiday was handled from start to finish. Made my fiftieth birthday very special! I dealt with Andrea and she was very knowledgeable and helpful. She took on board our likes and dislikes and I think she came up with the perfect match!
Susie Kirkham
19th February 2015
Douglas Elliot - Zermatt 01 Feb 2018
Excellent holiday and good support from Natasha when our flight was delayed. Initial advice excellent and well put together holiday at a fair price.
Douglas Elliot
19th February 2015
Great service as usual and it meant we could maximise time in each location. Excellent hotel choice in Kyoto as well.
Dave Runacres
19th February 2015
Excellent service and advice from Andrea Selig about Engelberg. We were also inquiring about Andermatt.
Iain Sharpe
19th February 2015
Previous reviews More reviews