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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Once again we had an unbeatable level of personal customer service from Rupert, and thus one of the reasons we continue to be loyal. You get what you pay for and more.
Hina Johnstone
24th February 2015
Can't fault the service from Andy Hemingway and all the team at Ski Safari. I was impressed by their knowledge of the resort, the efficiency of their service and their professionalism. I would highly recommend Ski Safari and make them my first stop for my next ski trip.
Val M
24th February 2015
Another wonderful holiday on the slopes in the USA. Thank you.
Steve Cottrell
24th February 2015
Your service was fantastic and we had a great holiday - thank you!
Anna Goldsmith
24th February 2015
We would always book through Ski Safari to ski in North America. The knowledge and experience of your staff is second to none and the prices are always very competitive. We will continue to recommend you to our friends. Thank you for all the wonderful ski holidays we have had!
Margaret Close
24th February 2015
I would really like to express how helpful Hannah was to me in the few weeks before we travelled. She helped with various queries or problems I had and went out of her way to arrange our ski hire at a previously discounted rate. Thank you so much Hannah for your help and patience.
Helene Wilson
24th February 2015
The staff were very helpful organising ski lessons with the resort and ensuring we got the same ski instructor each day.
Helen Ridley
24th February 2015
A flawless experience. Thankyou.
Chris Shannon
24th February 2015
Once again.. Ski safari's intimate knowledge of a resort and area means that you get the best out of the time you have to be on holiday.
Jo Cottrell
23rd February 2015
Excellemnt service, very knowledgeable and excellent proce
Rob Daniels
23rd February 2015
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