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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Our advisor Andrea was fabulous from the first call I made with an idea of an itinerary and budget to my often repeated questions once the booking was finalised. It was never too much trouble for her to assist. Her knowledge of Japan having lived there was outstanding and it was all the little details that made the difference. It was our first time visiting Japan and the first time we have moved a…
Claire
2nd March 2015
Amazing time in Japan multi-resort trip including Tokyo. Andrea was fabulous her knowledge was first class and recommendations for hotels and suitability of our ski-ing ability were spot on. Would definitely recommend Ski Safari and plan to book with them again next year.
Claire
28th February 2015
Great holiday arrangements and very well administered, all with excellent service - we will certainly use you again next year.
Graham Pooley
27th February 2015
Thanks for your help in organising the trip and we will certainly be recommending Ski Safari to other people.
Timothy Harris
27th February 2015
Andrea was really helpful, loved the advice about the skis to try, the Armada TSTs were great in the powder!
Kerrianne Quinn
27th February 2015
As ever James provided outstanding service ahead of us booking the trip and did us a great favour in pushing us to consider the accommodation at Breckenridge, which is definitely the best location for a party that wanted to ski several resorts in the area. He was also very responsive when it looked like one party member may have had to cancel. All the Ski Safari admin was handled effectively.
John Gee
27th February 2015
Very impressed with your recommendation of this fabulous hotel and the service you provided. The resort is excellent and we can't wait to go back.
Theresa Johnson
27th February 2015
Excellent advice and service from Rupert when making the initial enquiries and booking, and fantastic support and communication from Natasha after booking to make sure all the finer details are coordinated.
Simon Gilhooley
26th February 2015
This was my 3rd trip with Ski Safari. Unless I want to go skiing somewhere they do not go or they change how they do things, I do not intend to use any other ski company again. Their service is fantastic. I am reassured by the knowledge of their staff in recommending places to me and tailoring it to suit me, not them. The price is always good. And I know that once I am booked I do not need to worr…
Julie Fieldhouse
26th February 2015
I've filled in the questionnaire but I wanted to say a personal 'Thank You' to you and Andy for sorting this holiday for us. We had a fantastic time. Travel there was smooth and hassle free and even the Slaatte Ski Centre said how organised you guys were. (Geilo, Norway)
Josie Gradwell
26th February 2015
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