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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great service throughout, particularly in altering arrangements after a delayed outbound flight. Very pleased with service throughout from initial enquiry to departure. Andrea Selig was especially helpful and knowledgeable.
Russell Boyte
10th March 2015
As first time skiers to USA after 35 years in Europe we could not have wished for a better guide to the right resorts, accommodation and overall advice to match our requirements. Everything worked very smoothly from first discussions, booking and pre departure information. The 2 week, 3 resort trip trip worked brilliantly with no issues at all. Thank you James and all the team involved.
Mike Camm
9th March 2015
I have used Ski Safari again this year and had another fantastic holiday. The staff are efficient, friendly and extremely helpful. the service is great which makes your holiday totally stress free. They have great knowledge of the resorts and accommodation available, therefore I always trust their recommendations and have never been let down. Will definitely be using them again.
Peter Jones
9th March 2015
Just wanted to say thanks for all help, advice & organisation of ski/snowboard holiday in Trysil. It was great and well organised. Fantastic experience and we appreciate your input.
Tracey Horner
9th March 2015
Many thanks for all you did in arranging a quite brilliant trip for us. Everything worked so smoothly and the resorts were perfect for what we wanted and then expected. Both resorts were complaining of poor snow but compared to typical years in Europe it was excellent and we had fresh snow in both resorts. Yellowstone Park was fantastic as we got to see some Wolves and completed a 3 dog day which …
Mike Camm
9th March 2015
I just wanted to say thank you to you and the team - the hotels and activities in Banff and Whistler have been excellent - the weather has been perfect and despite what the locals are saying, the snow, too, has been fine. Plenty up the top of the hills and plenty of lifts and terrain open. Attached a photo of this morning's brunch stop. Perfect!! I'll be sorry to say goodbye to Canada - but I'm su…
Sarah Coulson
9th March 2015
Just wanted to say thanks had a fabulous time in Park City. We took the snow with us and brought it away I think!! They had had no snow for 3 weeks until we arrived and then had snow 10 out of 14 days, now no more forecast. Delta flights from Paris to Salt Lake work really well, should recommend to all your clients, along with Jupiter Inn which is such a great place to stay. Thanks again for your …
Jill Quigley
9th March 2015
Very helpful information when booking, saved us a fortune by pre booking our ski pass through them. quick to respond to questions regarding the hotel charges and what our package included.
nigel kay
3rd March 2015
Ski safari worked hard to arrange alternative air travel & accommodation when Air Transat pulled out.
Eric Galloway
2nd March 2015
It is like travelling alone but with the knowledge that Ski Safari are there if ever we needed them, which for us is perfect.
Gilbert Rhodes
2nd March 2015
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