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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Would not hesitate to recommend and use Ski Safari again, everyone I had contact with were extremely helpful and nothing appeared to be too much trouble.
Janet Jagger
10th March 2015
Despite the unusually low snow for Utah our party of 12 had a great holiday. We were well advised by Andy Knights and skied 7 resorts during our stay (no feedback option for Alta - the best of the bunch!) Need a holiday to recover now! Thanks to all at Ski Safari for another great holiday.
Bill Milburn
10th March 2015
Great company really helpful staff especially with help on a last minute issue.
Jill Quigley
10th March 2015
After 30 odd years of ski trips this is the first time we've booked with Ski Safari and we were really impressed with the service. We will definitely travel with you again soon.
Stephen Crump
10th March 2015
Had a fantastic time will be using Ski Safari again.
Gary Hogarth
10th March 2015
Another excellent holiday, everything as always went so smoothly, all tickets etc ready at each resort, efficient transfers. Will be booking for next year very soon!
David Hawkins
10th March 2015
As always, James has come up trumps & found us a great holiday at a relatively late stage. He also must have arranged the daily snow for the two weeks we were there, bearing in mind they had so little beforehand! Thank you!!
Graham Taylor
10th March 2015
Fantastic first class service by the Ski Safari Team again... that's why we will be back again next year. Simply the best at what they do - driving a first class value for money holiday... every time!!!
Shane King
10th March 2015
A great trip despite the lack of snow - thank you! Very quick and comprehensive response to some pretty vague requirements/constraints! You guys came back with some really good options and did so really quickly.
Paul Matthews
10th March 2015
We booked 7 nights in New York City before the ski holiday. Had a free upgrade to a junior suite and free happy hour every night - which made for an excellent value for money stay in NYC. James was very helpful supplying a number of detailed quotations and was never pushy trying to make a sale.
Tim Sincock
10th March 2015
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