Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We are as ever grateful for your advice: we had been planning a 10 day/11 night trip to Big Sky but Caroline suggested we did this instead, and it was great even though not the best snow year ever. We would love to do it again.
Laura Blackwood
16th March 2015
Overall a good service / holiday package and we will use you again.
Doug Parker
13th March 2015
Brilliant service throughout. We had one problem whilst we were away but it was sorted out really quickly. Was easy to book skiing and Jamaica as one package, didn't find another company that offered this. Great honeymoon.
Ceri Howard
13th March 2015
Thank you so much for providing us with this fantastic experience! Loved every minute!!
Laura Fletcher
13th March 2015
Very impressed with the service offered by Ski Safari, especially when coping with changes to the holiday due to an injury. Excellent - will use them again.
Charles Jackson
12th March 2015
Although fairly expensive the company offers very good value for money, and we have always found your staff to be very helpful.
Mick Salsbury
12th March 2015
Ski Safari is a very organised and efficient company. The staff are extremely helpful and friendly. We have used you, as a party, for the last 4 years and will certainly do so in the future. Many thanks once again.
Julie Farrow
10th March 2015
Excellent service from the initial conversations with Andy to the return home. All vouchers correct and led to streamlined service, easy check-in at airport & hotel. Easy to collect ski pass & ski hire equipment. Very well organised. Trysil ideal for any level of ability both skiing & snowboarding.
Tracey Horner
10th March 2015
The information we were given about Steamboat before going proved to be spot on.
Miriam Boughton
10th March 2015
Ski safari are great at responding to queries and have fantastic suggestions.
Nicholas Lampard
10th March 2015
Previous reviews More reviews