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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We had a fabulous first experience of skiing thanks to Kat listening very carefully to our requirements and doing her utmost to recommend and source the elements we needed for a young family with additional needs. I came by Ski Safari in the Times and then Google and you did what you said you would which was design a holiday to fit us perfectly. We felt very well looked after and will definitely u…
Sarah Harrison
13th January 2016
My son wanted the same room as last year as he loved it so much, and you guys helped organise that. The staff were brilliant at Vestlia (Geilo), great facilities and it is so well situated. Perfect!
Natalie Parsons
13th January 2016
Just wanted to thank you for all your hard work you put into the preparations for our holiday to Geilo – we really, really appreciate it. We had a fantastic time and loved the resort and the hotel – we are already trying to work out if we can get time off work to go back this year!
Julie Farley
13th January 2016
Very positive experience with Ski Safari and Norway. It was our first time skiing there and we would love to return.
Catherine Johnson
12th January 2016
Excellent communication from Ski Safari. All extras we had organised were at resort when we arrived to make everything so simple. We had a great holiday so a big thank you for suggesting Big White.
Kate Patterson
12th January 2016
Thank You, thank You, thank You. I normally organise all of our ski trips and it was so effortless having Ski Safari help.
Kelly Bracegirdle
12th January 2016
Really good service and really friendly and helpful staff - will definitely use again.
Ian Bishop
11th January 2016
Would recommend Ski Safari to friends and family.
Dave Parkin
11th January 2016
I am really impressed with the services provided by Ski Safari and pro-active advice when some situation arises. Thank you once again.
Namrata Gor
8th January 2016
Great information and knowledge of the resort. Simple and efficient booking. Great service with tickets and travel arrangements and pre arranging equipment so that it was ready for our collection on arrival in the resort. Exceptional.
Rachel Dennett
7th January 2016
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