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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We were delighted with the service from Ski safari.
Kirstie MacLeod
19th January 2016
Lovely service and communication. Thanks so much!
Emilia Czerniak
19th January 2016
Excellent service. I had a real sense of being taken care of as an individual customer
David Charap
17th January 2016
While your service remains at this level I will return to Ski Safari each year as first port of call for planning a trip.
David Martin
17th January 2016
Id like to thank the Ski Safari team for another fantastic trip. Everything went like clockwork from start to finish.
Shane King
17th January 2016
Great service
Barbara Little
14th January 2016
We had another fantastic trip with Ski Safari, thank you. It was stress-free from the time of booking to arriving home. I feel like we can trust Ski Safari to get things organised to suit us, with knowledgeable staff, and we will be using your company again and again. Not only that but I think it was brilliant value for money, especially compared to other operators used in the past.
Natalie Parsons
13th January 2016
Great resort (Whistler) and good recommendations on hotels, ski hire and ski pass packages. You must be doing something right as its our 3rd ski trip with your company!
Kha Cornwell
13th January 2016
The holiday was a little bit last minute and we had a friend add on to our booking very close to the departure date but nothing was too much hassle to accommodate the last minute changes. Very impressed with the whole booking.
Ryan Doull
13th January 2016
It's the fourth time we've used ski safari and as usual all the arrangements were very good.
Fiona Hendrie
13th January 2016
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