Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Great package. Andrea was amazing and patient with us!

Mushtaq Hussain

5th February 2016

I had excellent service from start to finish. Andrea was so helpful giving me advice as it was for a special birthday trip and I basically was only able to give a destination and a maximum price. She got us a great deal, including an upgrade and having been her recommendations were brilliant. We got regular updates, a great pack with info on where to go and what to do along with a hand lip balm (f…

Emma Hares

26th January 2016

Jade at Ski Safari was fantastic. She offered advice from her own experience and talked me through all of the things I might need. She also changed our quote several times as we changed our mind until we were completely happy. Thank you.

Samantha Aldorino

25th January 2016

I cannot rate my experience with Ski Safari staff highly enough. Having used other Canadian operators Ski Safari are by far the best and streaks ahead in service and customer experience. They made everything so simple and easy taking the hassle and strain out of the organisation. Their knowledge about resorts is also impressive and happy to advise and guide you throughout in both a friendly and ef…

Gary Chatterway

25th January 2016

Great service as ever from Ski Safari and Rupert. Everything ran like clockwork and our first trip to Japan was awesome, bring on our next trip!

Matthew James

23rd January 2016

Great holiday and was very impressed by your service.

Ian Huddart

21st January 2016

Rupert and Claire were fab with their knowledge and patience. We would definitely book again.

Andy Beviere

21st January 2016

We are back from Geilo and had a fantastic time. We just wanted to say how much we enjoyed the whole experience. Your quick and helpful response to our very last minute enquiry was great, and the trip you organised was thoughtfully planned and worked seamlessly, despite how little time you had to put it together. All the info we needed was there before we left and very clear, and once on the road …

Nichola Beeley

20th January 2016

We absolutely loved our holiday, everything was great, and we will be booking again with you in December 2016.

Lesley Boxall

19th January 2016

Honest service and helped find a perfect holiday for our budget - thank you!

Rita Mistry