Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform.

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars.

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic).

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Will definitely use Ski Safari next time we plan our ski trip.

Manoly Griffiths

25th February 2016

Our first vacation with Ski Safari and they delivered in every way. A brilliantly organised company who helped us obtain the perfect week skiing. No hesitation recommending them to anyone.

Matt Shonfeld

24th February 2016

This is our 4th Ski Safari and each one has been 1st class. Our thanks go to Andy Knights who has organised and anguished through 3 of them with us and to Victoria Davies on this last trip, who has done all the admin for our trip so efficiently in addition to answering our endless questions with great patience in the same calm, friendly manner with the same brilliant sense of humour as Andy.So, wh…

Jan Clifford

23rd February 2016

Firstly we'd like to say a big thank you for organising a fantastic ski trip for us. We really enjoyed our holiday, it was relaxing whilst adventurous! The hotel was superb & catered for us all so well, the staff were friendly, facilities fantastic & food was very tasty. The resort was perfect for what we required & so pleasant to ski without the usual half term crowds. This was our first booking …

Rosie Forshaw

22nd February 2016

Everything was well organised and it all went to plan, which helped our enjoyment of the holiday no end!

Simon Mark Richardson

21st February 2016

We were looking for somewhere different to ski, while at the same time not too busy and where the kids could learn skiing properly - and not too expensive. All was arranged perfectly, and easily. Even if we would book it ourselves next time, I would go through ski safari again. Thanks!

Erik Ritsema

20th February 2016

All the guys at Ski Safari were excellent and really helpful. This was my family's 9th Ski trip in a row (my 17th) and we visited Whistler in Canada. Best resort I have ever been to and the skiing was brilliant. We were a little unlucky with the weather (rain for 7 out of 9 days), but that didn't affect the skiing higher up. Can't recommend Ski Safari enough and we will definitely book with them a…

Gareth Harris

20th February 2016

Ski Safari have been brilliant! Right from my first enquiry where James Rivers gave us excellent information and some great ideas for our honeymoon to our actual departure day it's been fantastic. We had the pleasure of working with Natasha O'Mahoney who dealt with our booking and all of my many questions and worries! She was extremely professional and friendly and helped me with all aspects of or…

Michelle Banach

16th February 2016

We booked a two week ski safari to Niseko and Rusutsu in Japan. The organisation from start to finish was excellent. Everything we needed was provided on time and to a high standard. I would definitely recommend Ski Safari to anyone.

Roger Sutton

15th February 2016

We had the most wonderful holiday with Ski Safari. Everything was perfectly organised, and arranged just as said. Staff were helpful, knowledgeable, and made everything easy. Will definitely use again - and we absolutely LOVED Jackson Hole! Thank you.

Suzanne Cain