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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent service that exceeded expectations.
Luke Tucker
29th February 2016
Very well organised, good competitive prices, overall an excellent family holiday and ski resort, well recommended by Andy at Ski Safari.
Jonathan Robinson
29th February 2016
We really loved our holiday, and really would like to thank you all so much for making it such a special trip. If there is any way I can afford to take a ski holiday again, I will definitely choose you guys!!
Jo Short
29th February 2016
The personal touches such as the follow up emails made it feel that Ski Safari care about its customers and their holiday experiences. Again, so different from a high street experience. On the Ski Safari rating out of 10, it's a shame we can't give an 11!
Aileen Fisher
29th February 2016
Great value for money and great knowledge of the resort really did help. Nothing is too much trouble for Ski Safari.
Sara Brindle
29th February 2016
Knowledgeable and excellent as always.
Ian Davies
28th February 2016
Booked for the first time this year after a recommendation from a friend. Excellent service - extremely friendly, helpful and efficient through the booking process and with follow up to check all was well during and after the holiday. Would definitely use Ski Safari again!!
Aileen Fisher
27th February 2016
I think the fact that we booked our next trip on the day we returned from this one says it all! A perfect trip to a brilliant resort. Our trip was well organised by Ski Safari, and we felt looked after and appreciated for our booking. Attention to detail is excellent, and very reassuring.
Sarah Aldred
25th February 2016
I would use Ski Safari again and intend to return to Aspen next year. All operatives were very helpful, either on the phone or via email. All my queries were answered efficiently and emails replied to quickly. It made the process less stressful, as we were booking the trip from Dubai, making contact from Saudi Arabia and then flying back via the UK prior to travelling to USA. Even down to sending …
Lester Eves
25th February 2016
Great trip and all went according to plan. 360 miles skied and two very tired people returned.
Neil Harrison
25th February 2016
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