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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent. Definitely recommend. Very helpful, knowledgeable staff.
Simon Squires
3rd March 2016
Very well organised company did exactly what they said they would.
Gary Cheek
2nd March 2016
Kirstin was very patient and was very knowledgeable in her advice and her knowledge of us as a family makes her the excellent choice for us to book our family ski holiday. She has visited all the places we ask her about so you get real in-depth advice which makes you make the correct choice.
Helen Middleton
2nd March 2016
Really good holiday and great company to book through - will definitely use again!
Geoff Maguire
2nd March 2016
Ski Safari were very professional and the people were lovely to talk to on the phone and answered any questions.
Jane Taylor
2nd March 2016
You guys are wonderful. Without a doubt, the most fantastic customer service experience before, during, and after booking and also while away. You need to iron out a few issues with your providers, but we cannot fault Ski Safari and would definitely use you again. A huge plus point was your honesty during our enquiries. It was refreshing to have questions answered truthfully - good and bad - which…
Victoria Hibbins
2nd March 2016
Ski Safari have been superb from start to finish. Their level of service has been incredibly efficient and they very much went the extra mile, even down to a bottle of Prosecco to see us on our way. They clearly cared that everything went smoothly and I can't fault the service.
David Bessell
1st March 2016
I think the Ski Safari service is excellent. Good knowledge, super efficient admin and probably the best value N. American ski trip we've had in 10 years.
David Poole
29th February 2016
Really appreciated that the price (Learn to Ski) included everything - ski pass, ski hire, transfers etc. Many of your competitors quoted a lower price, which then went up and up when the additional costs (inevitable lift pass, childcare, ski school, etc.) were added.
Benjamin Campbell
29th February 2016
Knowledge + price - expertise on the venues and locations is brilliant. Bespoke premium advice at a an entry level price, it's a great combo. The service Ski Safari provide is faultless.
Andrew Ingram
29th February 2016
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