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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Your website is good and provides lots of information. When I made the booking, Rupert was extremely helpful and went the extra mile to get the information I needed, sort out an itinerary, contacting the hotels direct to get it all sorted and getting back to me when he said he would. Thanks Rupert, you are a star! I was very impressed and had every confidence that our holiday would be well-organis…
Jackie Day
5th April 2016
You provided us with all the information we needed before we went away. It was the first time we had gone to Japan and we were a bit anxious, but we need not have worried as you gave us everything we needed.
Jackie Day
5th April 2016
Ski Safari still know what so many have forgotten: Know your products & services. Mean it when you offer 'excellent service'. Customer comes first. Price is important, but not everything. Have a laugh while you book it. Be available to help - but not annoying! Say 'thank you' for the custom. Exceed expectations. The way things used to be and still should be.
Guy Boardman
4th April 2016
All arrangements were professionally handled and communicated quickly and efficiently
John McErlean
3rd April 2016
Again a very enjoyable fuss free trip.
Anne Cresswell
3rd April 2016
Excellent all round service.
Claire Johnson
3rd April 2016
Thank you so much to Ski Safari for the advice and help given to enable us to book the perfect short ski break. This holiday was a special celebration and we travelled as 2 couples to Norway. Myrkdalen ski hotel was perfect, rooms ideal, clean and quiet.
Wendy Burgess
30th March 2016
I would definitely use Ski Safari again. This is my 2nd or 3rd use of them, very efficient, Sam has always rung back when he said and sorted out a room issue very quickly and was great to deal with!
Robert Matthews
30th March 2016
We've previously booked ski holidays with Ski Safari and will continue to do so for the advice and seamless service provided.
Neil Rodgers
30th March 2016
Great holiday. Ski Safari agents polite and professional. Lovely gesture of bottle of fizz. Have recommended to friends and family. Thank you all
Robin Chambers
30th March 2016
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