Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Superb customer service from start to finish. All the travel information was very comprehensive, including such things as which platform to go to in Oslo station for the Oslo airport express train. Natasha was very helpful in arranging the ski school/private lessons for my children when Geilo Ski cancelled the ski school that they had been booked on. Will definitely recommend Ski Safari and look f…
Tammi Hateley
14th April 2016
Thank you for arranging such a great ski holiday for us. We valued the excellent local knowledge of the staff and the helpful tips they were able to give. The attention to detail was excellent and the service and organisation first class. The speedy response to our enquiries and willingness to help, coupled with the excellent resort and travel knowledge is why we will book again with Ski Safari.
Katharine Evans
14th April 2016
Great holiday great value and excellent service.
Steve Taylor
14th April 2016
A great holiday, it was quite expensive but well worth the money for a very high standard of accommodation and service.
Jo Dennis
14th April 2016
Have only excellent things to say about Ski Safari. Whether it's providing all the options you have asked for or going the extra mile to make sure you get a tailor-made service. Getting us all back from Whistler in 2010 after the volcano in Iceland was exceptional. Highly recommend.
Alan Robertson
12th April 2016
Ski Safari have just arranged and delivered for us a great ski trip to the US. We had specific requirements and they were able to come up with the right deal for us. Travel and accommodation was perfect. They even arranged two feet of fresh powder each week! I will use them again!
richard russell
10th April 2016
In one word - brilliant
Lynne Wallis
9th April 2016
Brilliant, personal service from Ski Safari, the staff appear to know you and your holiday and you can always reach them on the phone. It's great that you can deal with the same person/people throughout your booking and that they are knowledgeable and helpful. I'd never have thought about flying back from a different airport to do more of the lovely rail journey (Bergen to Oslo), so thanks for the…
Tina Slade
8th April 2016
Knowledgeable, friendly people who know their business and genuinely seek to ensure you get the best from your holiday. Best in class and will continue to recommend to everybody I know who skis!
Peter Allen
5th April 2016
Brilliant from the start; friendly, really informative and knew the resort inside out... Will definitely travel with Ski Safari again and will not hesitate to recommend to friends Claire and Jonathan Potts, Chichester
Jonathan Potts
5th April 2016
Previous reviews More reviews