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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Thanks James for your advice and suggestions when booking - very helpful/knowledegable. I would recommend Whistler very highly to all level of skiers and particularly those with 2 teenage boys - plenty to do and see beyond just the skiing (the Famous Fully Loaded Waffles in the Crystal Lodge mountain restaurant were a huge hit with us all!)
Amanda O'Sullivan
17th April 2016
It was a fantastic holiday which exceeded expectations. Thank you!
Kathryn Moore
17th April 2016
Cannot recommend you all highly enough again.
Frances Ashcroft
17th April 2016
We interacted with Andy and Natasha. They were both excellent. Everything went incredibly smoothly.
Richard Hilder
17th April 2016
A good holiday, with no hassle in booking or arranging - thank you.
Christopher Dickson
17th April 2016
Excellent support in choosing a resort late in the day (February booking), with excellent arrangements at all stages. My wife didn't think there were enough shops in Tremblant! (and there was only one very expensive super market in the village).
Bernie Smith
17th April 2016
Overall an excellent experience again. I would particularly like to highlight outstanding service from Claire Jones who not only found better flights months after we initially booked (on her own initiative and without being asked) but also did an excellent job negotiating the rental price down (again without being asked).
Dan Burge
17th April 2016
Andrea was a wonderfully patient source of information and advice, who made excellent suggestions that helped create this brilliant holiday. The hotels she recommended in Kyoto and Tokyo were top notch, and adding a stay in a Ryokan something we would not have thought of but are so glad we did! All together a faultless service!
Tanya Booth
17th April 2016
Your staff are outstanding and couldn't have been more helpful. The card and prosecco before departure were a lovely gesture and very much appreciated.
Kate Willings
14th April 2016
This was my second Ski Safari trip this season and yet again, it didn't disappoint. We originally picked Voss but Andrea suggested Myrkdalen and we are so glad we listened to her! Everything was impeccably organised - no hassle whatsoever with the flights, transfers, hotel lift pass, ski hire... everything went perfectly yet again. I wouldn't use any other company now.
Gareth Wright
14th April 2016
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