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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Excellent service from the staff at Ski Safari both before and after booking.
Clare Pullan
7th January 2017
The Ski Safari staff and service were nothing short of excellent. Will book again and tell friends.
Paul Carr
6th January 2017
Steve Saunders - Hemsedal
I have to recommend Victoria from Ski Safari who was extremely helpful before and during our holiday with the transfer problems. Also was very surprised to be given some wine at the hotel from Ski Safari for the travel delays - much appreciated, as well as the bottle when we returned. Nice touches which would make me think about booking with Ski Safari again.
Sara Saunders
6th January 2017
You did listen to feedback about the transfer which was good and made me think you were a company we could trust. The prosecco on return was a nice touch and appreciated. It all worked well and we had a brilliant time.
Julie Burgess
6th January 2017
Superb - would certainly use again and recommend to friends/family.
Oliver Jones
5th January 2017
Your service has been very good, also with help during delays and post return.
Glen Munn
5th January 2017
Andrew Morrell - Whistler
Excellent as always. Looking forward to the next one.
Andrew Morrell
5th January 2017
A skiing holiday with kids or friends is always a potentially stressful venture. It's also an expensive commitment. Ski Safari make the whole experience very enjoyable and their attention to detail, extensive knowledge and continual patience makes the whole experience a fabulous adventure. I can whole heartedly recommend this Company without any reservation. They will enable you to create fantasti…
Gayle Cliffe
5th January 2017
Everyone went out of their way to be helpful at all times, even when I asked silly questions.
Natasha Card
4th January 2017
Always very helpful with any questions
Amanda McFarlane
3rd January 2017
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