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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We returned home from our skiing and family holiday last Wednesday. All just about over the jet lag but still full of very happy memories. I wanted to say an enormous thank you to all who put this holiday together for us, both in our booking and also in the contracting behind the scenes to ensure the best suppliers along the way. Each process worked fluidly. My husband and I travel a lot for our j…
Rochelle Turner
10th January 2017
Tell them exactly what you want for your holiday and leave it to them.
Leonard Cater
9th January 2017
Excellent. Knowledgable and most prompt in responding to our enquiry. Also tried to find the flights and hotel we wanted.
Claire Cocquyt
9th January 2017
Very friendly, helpful and professional staff. Excellent customer service in every way. Liked the little touches too ie lip balm before and prosecco after. Based on the customer service and staff that I have had contact with I would certainly recommend your company and look to using ski safari again. Thank you.
Nicola Pheasey
9th January 2017
Fantastic service could not have expected more. When our flight was delayed our transfer had already been rescheduled for us before we landed in Oslo. The information was waiting for us just where our pack told us it would be - and followed up with a voicemail message. Perfect!
Amanda Baskerville
9th January 2017
I thought the service was excellent, from my initial query and questions, the planning and discussions that went on via email, to us all getting home last week to find a bottle of bubbly. All the travel arrangements and booking were great and we had a fantastic holiday, with snow too!
Jane Rees
9th January 2017
The service and all recommendations were excellent. I would not hesitate to use Ski Safari again. Also thank you for the welcome home Prosecco on return a lovely touch.
Rachel Applegate
9th January 2017
Excellent service all round! Andy was fantastic from start to finish even though I was a tricky customer! He was extremely helpful, knowledgable and calmly on hand when I asked numerous questions, thank you. Even up until the last minute he was advising us on the best places to eat.
Sarah Dodd
8th January 2017
Ski Safari arranged everything beautifully. I particularly liked the small - A5 size documents in a plastic wallet - nice and easy to manage whilst on the road. Good thinking. Great service, highly responsive, wonderful after service customer care, thoughtful service during our holiday too. Will recommend.
Polly Noah
8th January 2017
Excellent. Very helpful, good advice, always quick to answer any questions, very nice touch coming home to a bottle of prosecco at the end of the holiday from yourselves. Thank you.
Lynn Lipscomb
7th January 2017
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