Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Brilliant! They listen to what you want and then provide it. Okay, so we have to pay for it - but it is an exceptional service. The itinerary is comprehansive and easy to follow - and then when you have travelled for 22 hours, everything is provided when you arrive at the hotel. We travelled on the Friday and on Saturday at 8.30 am we were on the hill. No problems from start to finish.
Gilbert Rhodes
27th February 2017
Well organised, good value and and am amazing holiday. Always prompt replies to emails, extremely knowledgeable and friendly staff and a lovely departing gift.
Gary Buckley
26th February 2017
Excellent. I always received very prompt replies to any queries I emailed.
Natasha Ristic
26th February 2017
To take a family skiing is a big expenditure and travelling with Ski Safari gives me the confidence that we will get the most out of it. Ski Safari pay attention to the detail so that our holiday runs smoothly leaving us free to enjoy the skiing.
Louisa Jameson
25th February 2017
Jane Taylor - Geilo
Very quick to respond to emails and very friendly staff on the phone.
Jane Taylor
25th February 2017
excellent service, we had a slight issue at Dallas airport with our baggage and had to pay excess baggage (which we were told we shouldn't have to) but we e mailed ski safari with the problem and there was no argument or quibble, the charge was immediately refunded upon our return. Wouldn't hesitte to use again, even though they don't have a rep in resort, if you ring or e mail they will always ge…
Linda Conley
25th February 2017
Another fantastic trip with Ski Safari - such a friendly and helpful company to travel with. Instant responses to all questions - with proper answers and help as required such as confirming with hire shop that skis could be collected a day early. Feels like you are travelling independently as a family but without some of the hassles! Highly recommended.
Geoff Maguire
25th February 2017
Hard to be any better! Overall this was a perfect holiday. It's difficult to think how it could be improved!
Peter Marchant
24th February 2017
Stephen Osborne
Excellent all round preparation.
Stephen Osborne
24th February 2017
Understood our needs, presented good options. Followed up on booking. Very pleased, thanks.
Martin Self
24th February 2017
Previous reviews More reviews