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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Huge thanks to Andy for organising our trip despite us changing our dates after he had done all the hard work! As a customer you feel more looked after than when travelling with the other bigger ski operators. We will definitely book with you again.
Emma Burton
24th February 2017
Very happy with the help had from picking the resort to booking all the extras.
Kathryn Cope
24th February 2017
Excellent service again - Natasha helped with all our queries, and with matching us with our friends who travelled with us too. Hihgly recommended.
Laura Rice
24th February 2017
The best we've used, hence we are and will be repeat customers.
Steve Worsley
24th February 2017
I would give 11 if I could!
Giles Murphy
24th February 2017
Initially made contact through James who clearly enjoys his skiing and offered us very detailed useful information about several resorts followed up with prompt quotes. I found James very easy to deal with and completely trusted his judgements and opinions. Based on this initial contact I have recommended him and ski safari several times already.
Nigel Bates
24th February 2017
Comprehensive and helpful service provided by Ski Safari which enabled us to specifically tailor our holiday. Prompt and informed response by Ski Safari team to any queries raised. Just waiting to hear back on our query relating to our return bus transfer.
Angharad Slement
24th February 2017
Nik Rusic - Beitostolen
A brilliant holiday, well organised, well advised, and no in-resort rep to try to jolly us along, had a great time and hope to do so again with Ski Safari.
Nik Rusic
24th February 2017
Rosie Forshaw - Åre
10 out of 10! No hassle, a very enjoyable booking service, we felt Andy created a holiday package just for us. Ski Safari did not disappoint, our booking process was extremely easy, completely hassle free and yet again they delivered a fantastic holiday.
Rosie Forshaw
23rd February 2017
RUPERT WAS VERY HELPFUL, VERY FRIENDLY & VERY PATIENT, EVEN WHEN I ASKED HIM TO PRICE UP QUITE A FEW COMBINATIONS! ANDY KNIGHTS TOOK OVER WHEN RUPERT WAS AWAY, AND WAS EQUALLY HELPFUL. WE HAD THE MOST DEALINGS WITH VICTORIA DAVIES, WHO WAS ABSOLUTELY FANTASTIC FROM START TO FINISH. NOTHING WAS TOO MUCH TROUBLE, SHE WAS ALWAYS HAPPY & ALWAYS GOT BACK TO US WITH ANSWERS TO OUR QUERIES VERY PROMPTLY.…
ZOE WILLIAMS
23rd February 2017
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