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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Edith Brown - Winter Park & Steamboat
As always we had excellent advice from James. We followed all his recommendations and were so glad we did. He gave us very good advice about the Iceland stop over and the rental car and the choice of Hotel Fron. Very impressed with Iceland and we would love to return to explore further. Thank you James for all your advice and first hand knowledge.
Edith Brown
27th February 2017
Neil Amos - Whistler
Knowledgeable and friendly advice and feel as if the holiday package being suggested is very personal to our needs.
Nick Leaney
27th February 2017
Service was excellent. Very friendly, knowledgeable and helpful staff who dealt with every query promptly and efficiently.
Emma Gillies
27th February 2017
Used Ski Safari in past and will use again. Great customer service and price compared to the big companies. Appreciated the welcome home bottle of prosecco.
Helen Peters
27th February 2017
I've always received excellent service from Ski Safari. I appreciate the resort knowledge they have so that you can discuss what you're looking for and they provide helpful suggestions and advice.
Rachel Escott
27th February 2017
I had a good discussion with your advisor up front about our needs and the recommendation he made was spot-on for us (Andy Knights). Admin was executed quickly and right first time with no hiccups at all.
Peter Emery
27th February 2017
Excellent as always. Very grateful for Proseco that arrived in post. Thank you
Polly Rogers
27th February 2017
Excellent from start to finish.
Iain Reid
27th February 2017
Excellent service from the team.
Lucy Nortcliffe
27th February 2017
For our first holiday taking the kids skiing it was hassle free and so easy all thanks to your organisation. The advice you gave was spot on and we will definitely book with you again in the future. The prosecco was a lovely touch too.
Lucy Josey
27th February 2017
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