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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Quick responses to information requests, well arranged holiday
Andy Hall
8th March 2017
Nadia Mongelli - Breckenridge
I dealt mostly with Luke Dorking this time and he was brilliant. Helpful without being pushy, knowledgeable, taking the time to understand what we were after and advising accordingly. This was our 4-5th holiday organised by Ski Safari and service and good organisation are the reason we keeping using the company. Thank you.
Nadia Mongelli
8th March 2017
Barbara Walshe - Banff
I was really impressed with the ski safari service. I just assumed I would book and then go on my holiday but there were several updates and checks as to whether we needed help with booking activities when there prior to going...I even had an email saying that although there were BA strikes, Hannah had checked and didn't think we were affected but alerted us so I knew to keep an eye. The welcome h…
Barbara Walshe
8th March 2017
I cant fault service or meeting of needs in anyway. We will use ski safari for all our ski holidays.
Rebecca Brickhill
7th March 2017
Easy to access and helpful friendly advice.
Philip Slade
7th March 2017
Great service and staff.
Neil Harrison
7th March 2017
This was the first time we had been to Norway and chose it as an alternative to the expensive half term packages in the Alps. The communication with Ski safari before we travelled was great. The accommodation worked out perfectly due to the comfortable Suite, great swimming pool, bowling alley and the food in the restaurant was excellent. Geilo ski area was great for our family (children 7 and 8 s…
Glynn Malone
7th March 2017
Great service, listened to our requirements and delivered! We loved our holiday, thank you.
Liz Howells
6th March 2017
Great service
Hilary Andrews
6th March 2017
Excellent 10/10 the best we have ever had. Thank you to all the girls especially Andrea. I have travelled two or three times every year for around 20 years and I have never had such a well organised trip from start to finish. All of the girls we're excellent and nothing was too much trouble. This was by far the best trip I have ever been on and that is down to the professionalism of the girls at s…
Nigel Fullerton
6th March 2017
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