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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

We couldn't ask for more. Ski Safari staff understand what we want and know their products well enough to be able to provide us with the best possible experience. Our pet hates are sitting around at airports waiting for the Tour Operator's bus to fill up before you can travel to the resort, and lugging skies from the hotel to the lift. Ski Safari makes sure we never have to do either again. They …
Chris Tomlinson
10th March 2017
Can not fault the service provided by Ski Safari. A special thanks to Andy for his support with my troublesome visa!
Michael Olliff-Lee
10th March 2017
Excellent all round! Thank you so much to Rupert and the team. Excellent organisation from the UK and the trip ran like clockwork from start to finish. Amazing time in Tokyo and Niseko.
Matthew Goulborn
9th March 2017
Owain Baker - Whistler - Email
Such an incredible service from the very beginning (choosing the right resort) right up to the return. Everything was considered and planned well, giving the impression of a bespoke holiday service! I'm so glad we chose Ski Safari for our Ski-Moon! Having travelled with Ski Safari 3 times now, I don't think we'll travel with anyone else to the USA or Canada. It's nice to see some European resorts …
Owain Baker
9th March 2017
Very helpful always there if any problems thanks Rupert
Andrew Newsam
9th March 2017
Excellent holiday. Good advice. Excellent service. Really enjoyed it. Felt very personal and it was good to have someone specific looking after our booking. Would book through Ski Safari again, thank you!
Kate Robson
9th March 2017
Yet again, you have taken the stress out of booking our ski trip and helped us to put together what we wanted.
eric galloway
9th March 2017
Overall very good.nthank you for the prossecco!
Jane Sellman
9th March 2017
Very happy with the service received prior to our holiday, especially the holiday pack we received with the vouchers. It was very useful and well put together. Jade did a great job answering any questions! The thoughtful touch of a bottle of prosecco when we returned was lovely.
Georgina Perry
9th March 2017
Outstanding have already recommended you to other people and have another trip planned later this month.
Jackie Lydon
9th March 2017
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