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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Have found everyone I have dealt with really great, happy to help with any issues,
Victoria Farr
24th April 2017
Up to now, my husband, daughter and son-in-law have been on N American Ski Safaris to multiple resorts, organised by Andy Knights and each one has been brilliant. This year, as we were taking our 11 week old grandson with us, we needed somewhere with a short flight and transfer time and instantly Andy said "Laax", and, as ever, he was right. It wasn't his fault that there wasn't much snow and th…
Janet Clifford
24th April 2017
I've lost count of the number of times we've been with Ski Safari with our holiday booked, as ever through Andy Knights, more than ably assisted by Victoria Davies. A change for us not to go to N America this year as we had our 11 week old grandson with us but, although the snow wasn't great because we chose to go so late in the season, we still had a great holiday and were thrilled with the acco…
Jan Clifford
24th April 2017
Booked off piste and terrain park courses for my youngest sons 9 and 11. Asked by instructor if the boys had back protection? Hadn't thought about it so might have been good if prompted when booking course. Also booked beginner snowboard lessons for oldest son and again was asked if he had back protection and wrist guards. As it was first time we hadn't thought about it! We managed to get it in re…
Sara Henson
24th April 2017
Ski Safari made our first family ski trip worry and hassle free. Always quick to respond to emails and calls if I had any concerns leading up to the holiday and everything went smoothly once at our destination. Would definitely use Ski Safari again for our next ski trip.
Jessica White
24th April 2017
Very helpful staff and was pleased to be chased about booking lessons! But when someone goes somewhere different for the first time, the logistics are not clear enough - not enough times and specific enough advice if eg you arrive late. Prompts emails to confirm eg return transportation would be helpful.
Diane Hughes
23rd April 2017
5fac16dd1663a Sarah Disbury Geilo Email 1
A very personal service with everything organised and explained clearly, making travelling very straightforward.
Sarah Disbury
23rd April 2017
Service was great. Minor timing problem with last day but resolved with minimum effort.
Ewen Dyer
23rd April 2017
Ski Safari organised our holiday brilliantly.
Amelia Holden
23rd April 2017
Andy Hemingway was very helpful- thank you Andy.
Ross Houlden
22nd April 2017
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