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Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Efficient, friendly, responsive. Impressive.
Vicki Wienand
28th April 2017
Really impressed.
Declan Feeney
27th April 2017
Jonathan Rooke - Trysil
Won a holiday: Bonus!
Jonathan Rooke
27th April 2017
Excellent throughout. The staff were knowledgeable and efficient; I felt like they were working to give me the best holiday and not feather their pockets. They were very 'up' for helping us with options on hearing of a double family bereavement. I have nothing but praise.
David Allen
27th April 2017
One of the best holidays we have had :) Great, and to come home to a thank you bottle of fizz was a really nice touch. Great customer service
Kirstie Loveridge
27th April 2017
Great - again. If the $ weakens we'll be going back to Colorado in 2018. If not, maybe Europe . . but we'll do business with Ski Safari either way.
Guy Boardman
26th April 2017
Heather Hill - Whistler
From initial enquiry to pre-travel queries I've always had a good experience with Ski Safari. This will have been our fifth Ski Safari holiday and I know that I can trust the quality of accommodation and pre-travel service.
Heather Hill
25th April 2017
10/10 - no exaggeration: your team was exceptional, the organisation was flawless, the packs sent out were perfect, the reminder emails etc were appreciated. It was extremely well done (and we've travelled ALOT). We are now very likely to you for other kinds of holiday too..
Richard welch
25th April 2017
Couldn't be more helpful, Hannah was great.
Paul Miles
25th April 2017
Very good and I'm pleased overall. Andy offered excellent advice at the outset. The only slight thing is that sense of having overpaid about 15% due to late booking. But - was nicely surprised at the free bottle of bubbly that arrived last week - classy touch; thanks very much!!
Paul Maclennan
25th April 2017
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