Skip to main content
Contact us 01273 224060

Our Award-Winning Customer Service

30 years of industry-leading service, recognition and awards

Ski Safari Team Celebrating Awards Success

Here at Ski Safari we take great pride in our customer service and expert advice, and we're delighted that our efforts are regularly recognised by a number of industry bodies and, most importantly, our customers.

Best Small Travel Company for Ski/Winter Sports Holidays 2019-2025 in the British Travel Awards

The British Travel Awards recognise the very best companies in the UK travel and tourism industry, with awards available across a number of categories, voted for by the public.

We're delighted to have won Best Small Travel Company for Ski/Winter Sports Holidays every year since 2019. And we're once again up for the award in 2026!

Feefo Platinum Trusted Service Award

With customer service at the heart of everything we do, it's fantastic to be recognised by Feefo, a leading global, independent customer reviews and ratings platform. 

Feefo's Platinum Trusted Service Award is only given to companies who have achieved a Gold rating (average rating of 4.5 stars or above from at least 50 reviews) three years in a row - our current average rating is 4.9 stars. 

A huge thank you to all of our customers who have shared their experiences on Feefo and helped us achieve this award - we listen to every piece of feedback we receive, celebrating the good and using the constructive to help deliver the best service we possibly can.

The UK's Best Tour Operator 2014-2020 in the Ski Club of Great Britain’s Consumer Research Survey

The Ski Club of Great Britain is a leading voice and community for British skiers, and we were delighted to win The UK's Best Tour Operator every year that the award ran (ending in 2020 with the pandemic). 

The award was given based on the highest average rating of service, rather than count of votes. While the award has now ended, we finished on a high - in the final year of running, we received a Net Promoter Score (NPS) of 82 - a score over 50 is considered 'excellent' and a score over 70 is considered 'world-class'.

Experience Award-Winning Customer Service

Ready to build your perfect ski holiday? Our friendly, expert team of ski specialists are looking forward to hearing from you.

Every holiday is tailor-made, backed by our experience visiting and skiing at every destination we sell.

Request a tailored quote today online or give the team a call on 01273 224060.

Read our recent customer reviews

Gemma Porter - Banff - 25 Feb 2018
Having booked this trip independently for many years myself I thought I would give Ski Safari a go to take the stress out, and that you certainly did. I found you to be unbelievable value with exceptional customer service given to detail. Can 100% recommend and can't wait for our next ski booking with you.
Gemma Porter
12th March 2018
Excellent and Hannah was able to answer our queries swiftly and effectively.
Benjamin Harwood
12th March 2018
Initially we didn't know what we wanted, the advice received from Rupert was good and we know now, that we will go again for longer in 2019. Overall resort information was accurate, price was very good, let down by easily avoided transfer issues.
Cathy James
11th March 2018
Knowledgeable, very friendly and sorted a few small problems out quickly.
Jeremy Till
11th March 2018
Excellent.
Eilidh Wilson
11th March 2018
Jacqui Skoyles - Japan - 20 Feb 2018
I’m sure there are cheaper alternatives to Ski Safari but I know I get excellent advice, honesty when working through options and as a returning customer that personal touch.
Jacqueline Skoyles
10th March 2018
This was our first visit to Japan so we needed advice and recommendations. Everything was as we would have chosen ourselves which demonstrates that your team listened and understood what we wanted.
Steven Jones
10th March 2018
Excellent holiday. We had one problem and we had to ring the UK on the emergency number at 8pm UK time on a Saturday night! The call was answered and our problem was dealt with, so we were impressed that not only do Ski Safari organise your holiday brilliantly, they are still there to help should things go wrong while you are away.
Carolyn Bingham
9th March 2018
Harriet Campbell - Trysil - 04 Feb 2018
Only not a 10 because I'm that sort of person! Helpful, knowledgable and responsive. Excellent service.
Harriet Campbell
9th March 2018
Excellent, I doubt I would use another company, never had a problem, Rupert is always extremely helpful in getting prices, finding the best flights etc. A pleasure to deal with.
David Hawkins
9th March 2018
Previous reviews More reviews